Summary
Work History
Education
Skills
Timeline
Generic

LaSonya Cannon

Greenville,SC

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

RSC

Charter Communications-Spectrum
Greer, SC
04.2005 - Current
  • Guiding internal and external clients through process that get systems and services running smoothly
  • Managing routes for technicians while multitasking and communicating with customers
  • Work with others to resolve problems ,handle requests or situation
  • Keep Constant communications with all levels of management company personnel such as technicians, supervisors and management for each area.
  • Keep constant watch to ensure technicians have work have worked and are remaining productive .

TSR

Charter Spectrum
Greenville, SC
12.2011 - 04.2013
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Monitor services areas for customer outages
  • Dispatch system technicians to repair potential problems
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi ,HSI and cable.

Education

Hillcrest High School
Simpsonville, SC
1988

Skills

  • Customer Service
  • Self-motivated professional
  • Organization and Time Management
  • Microsoft Office
  • Flexible and Adaptable
  • Good listening skills

Timeline

TSR

Charter Spectrum
12.2011 - 04.2013

RSC

Charter Communications-Spectrum
04.2005 - Current

Hillcrest High School

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LaSonya Cannon