Lasonya Morton

Summary:

• Perform general accounts receivable functions regarding revenue, billing, and cash processes
• Upload or key revenue received from operations
• Follow billing schedule to ensure claims are billed in a timely manner
• Work with operations to resolve denials
• Complete month-end close processes, such as revenue balancing and reporting
• Lead monthly AR calls with assigned operations to work aging as well as participate in monthly Critical Account calls for the entire region
Follow proper procedures for revenue adjustments.
• Work unapplied cash and complete cash transfers, including daily cash deposits and cash control sheets daily
• Assist with reviewing and processing refund requests, charge backs, returns and bad checks
• Field questions throughout the month regarding revenue, billing, and aging issues
• Communicates with customers in a timely manner regarding claims, invoice payments, phone inquiries and account updates

• Working in Artiva, I will call insurance companies to get the status of a claim and if there was any payment on the claim, once we have a copy of the check from the insurance I will send this information to our cashiering Dept
• To post the payment to the patient's acct
• I also send letters to the patient to update their COB, DOB, or insurance information
• We will send the claim back to the coders to look over the claim to update the claim
• We work Top dollar and High Dollar and Mid dollar claims, I also send a request to have records fax or Itemized bills
• To the insurance.

• Edi Billing: Working Using OnBase and the Medicare ADR Queue Blank Template spreadsheet, I make a list of claim numbers with ADRs
• Using this list of claim numbers I run the MicroStragies report
• Once I add the information to the spread sheet
• Start looking pulling up the claim in ECW to locate the report to pull the records if the provider signature is added
• I save the records as a PDF then fax the information that the MAC has requested
• Working corrected claims, Worker comp claims, also working CERT letters, working Corrected claim, worker comp claims

• EDI Billing Mail and electronically file medical claims to the insurance companies, reviewing the EOB, adding medical records and consent forms to the claims when the insurance request them
• Fax claims to the insurance companies
• Verify patient's eligibility in Pass Port
• Send messages back to the practice to make corrections to the claim to refile
• Accurately correct billing and clearinghouse errors in order to submit claims to payers
• Printing PV Claims

• Patient support, Reviewing claims, Answering phones, Answering questions the patients may have about their claims, explaining to the patient why their claims denied or why they were billed
• Sending IET to the Practice to review the claims, codes and charges, Adding demographics, verifying patients insurance through passport, Adding insurance to the patients I-Plan and adding it to the claim to be submitted to the insurance, Taking payments, Setting up Payment plans, setting up remedy tickets, refund tickets, posting review and adjustment reviews, setting up money transfer through service express, Entering ICC Charge entry
• Documenting all calls

• Customer service, answering phones, reviewing Medicare part b claims with the providers, giving the providers the resources they need to file claims, assist in Medicare payments and the denied claim, ordering duplicate remits, review appeal decision, work in a busy team environment and handle an extensive work load
• Answering provider enrolment calls on their application
• Assist in with Medicare part B Provider enrollment inquiries, for application status, policies and requirement and guidelines
• Updating work instructions
• Followed CMS guidelines

• Responsible for customer service under sales and billing
• Active in the operation environment to achieve Comcast Quality Experience (CQE), excellent levels of customer service, ensures call quality within the call center
• Handled multiple tasks to help drive efficiencies and cost savings by assisting in developing and analyzing customer needs
• Transferred to dispatch supervised 20 technicians a day and closed out there jobs, assigned jobs to technicians throughout the day
• Transfer routing work first thing in the morning to all the technicians and contractors using cable data
• Printed work orders for the day