Lassame Daovongsa

Renton,WA

Summary

Professional committed to providing guests with genuine hospitality and delivering exceptional services in many areas. Talented and skilled multitasker comfortable juggling competing priorities.

Overview

years of professional experience

Work History

Bartender / Cocktail Server

Great American Casino

Tukwila, WA

2015.06 - Current

Provide superior beverage service in designated area, offering complimentary and alcoholic refreshments to guests while utilizing MAST training to prevent and recognize potential alcohol-related concerns.
Prepare and serve a variety of food and beverages to casino patrons.
Handled cash transactions accurately, ensuring financial accountability and reconciliation of all alcohol served according to Great American Casino policies.
Resolved customer complaints professionally, enhancing guest satisfaction and service quality.
Assisted in training new bartenders on drink preparation and service techniques.
Communicate with Management the area in need of special attention to better facilitate quality guest service
Supplied and cleaned wait and service stations to maintain operational efficiency.
Performed opening and closing duties including restocking supplies.

Bartender/Server/Beverage Cart Attendant

Billy Baroo's Bar And Grill

Tukwila, WA

2020.01 - 2026.01

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Worked in close collaboration with team members to ensure customers received high-quality service.
Resolved customer complaints or inquiries promptly and courteously while upholding company values.
Organized the beverage cart in an orderly fashion to ensure customer satisfaction.
Tabulated sales to reconcile with cash, checks and credit card transactions to close out cart daily.
Assisted fellow team members to ensure optimal efficiency during shifts.
Structured beverage cart efficiently to improve service delivery.
Adapted to changing weather conditions while ensuring guest comfort and satisfaction.
Participated in ongoing training to enhance job skills and knowledge.

Bartender/ Server

Mariott Hotel

Tukwila, Washington

2012.12 - 2019.07

Provided exceptional customer service in fast-paced dining environment.
Engaged with guests to enhance their overall dining experience positively.
Prepared and served alcoholic and non-alcoholic beverages with precision and creativity.
Prepared and served beverages with attention to quality and presentation.
Interacted with guests to provide assistance and enhance their experience. to enhance their overall dining experience positively.
Initiated guest interactions with a friendly greeting to set a positive tone. with friendliness and professionalism.
Handled cash transactions accurately while balancing the register at shift end.

Customer Service Cashier

Fred Meyer

Seattle, Washington

2008.10 - 2012.11

Assisted customers and management promptly, ensuring efficient service
Provided customers with full satisfaction of product purchase and/or product return.
Processed and completed money transfers
Reported suspicious activity to prevent potential company losses
Organized and filed documents systematically, receipts, memos and reports accordingly
Regularly cleaned and organized work areas for safety for customers and employees' comfort

Education

Certificate of Mixology -

ABC Bartending School

High School Diploma -

Interagency High School

Skills

Alcohol Service Compliance
Food Handlers Card

KPF Champion
30 WPM

Timeline