LASTASIA MILLER

I maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. I offered extensive knowledge of products and services and created welcoming, positive experiences.

• Offered customer advice and assistance, paying attention to particular needs or wants.
• I was recognized as one of the fastest agents in answering the constant flow of customer chats with minimal wait times.

I worked closely with individual customers to identify unique needs and supply appropriate products. I also monitored inventory changes and ordered stock replenishment to support customer demand.

• Trained and managed merchandising associates to uphold company customer service and product information standards.
• Provided positive shopping experience, employing conflict resolution skills when problems arose.

As a volunteer, I greeted the families and collaborated with other volunteers to create efficient sorting and distribution processes for the groceries they would receive. I also assembled food packages for outside distribution and loaded them into transport vehicles to take to the families. Overall, it was a fantastic experience helping those who were in need.

As a summer camp counselor, I supervised and guided the children participating in residential summer camp activities. Typical duties I had were organizing activities, ensuring children’s safety, offering emotional support, greeting new campers, and implementing camp rules.

• Worked with children of varying ages, interests, skills, and developmental levels.
• Participated in meetings to coordinate with other staff on campers' progress, issues, and goal achievement.