LaSylvia Brown
Student
Colorado Springs,CO
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Mental Health Associate
Spark Health
Colorado Springs, CO
09.2022 - Current
- Supporting staff and individuals by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Participating in multidisciplinary team meetings to discuss progress and treatment plans
- Adhering to ethical and legal standards for confidentiality, protecting clients' privacy.
- Communicating effectively, both orally and in writing, with people from diverse backgrounds..
Outbound Agent
Luce Research
Colorado Springs, CO
11.2018 - 01.2019
- Conducting market research through outbound phone calls.
- Educating customers on survey purpose and benefits
- Gaining agreements using friendly, persuasive strategies
Billing Representative
Spectrum Enterprises
Colorado Springs, CO
01.2017 - 01.2018
- Conferring with customers by telephone about payments, terms, service, or contracts
- Providing technical support and worked independently
- Promoting company products, services, and plans when appropriate.
Captioning Agent
Caption Call
Colorado Springs, CO
06.2016 - 06.2017
- Providing customer service by dictating/captioning a variety of conversational topics verbatim.
- Using Automated Speech Recognition to deliver high-quality captions to those with difficulty hearing.
Phone Customer Service Representative
Alorica
Colorado Springs
03.2014 - 01.2015
- Soliciting sales of new or additional services or products.
- Determining causes of mobile device malfunctions
- Following up with customers about previous inquiries.
- Creating new accounts and educating customers about products and services
Education
Clinical Mental Health - Counselor Education
Adams State University
Alamosa, CO 08.2022 - Current
Bachelor of Arts (B.A - Psychology/Philosophy
University of Colorado
Colorado Springs, CO 08.2017 - 05.2022
Skills
Telephone/Call Center
Certification
CPR
Timeline
Mental Health Associate
Spark Health
09.2022 - Current
Clinical Mental Health - Counselor Education
Adams State University
08.2022 - Current
Outbound Agent
Luce Research
11.2018 - 01.2019
Bachelor of Arts (B.A - Psychology/Philosophy
University of Colorado
08.2017 - 05.2022
Billing Representative
Spectrum Enterprises
01.2017 - 01.2018
Captioning Agent
Caption Call
06.2016 - 06.2017
Phone Customer Service Representative
Alorica
03.2014 - 01.2015