Overview
Work History
Education
Skills
Certification
Timeline
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LaSylvia Brown

LaSylvia Brown

Student
Colorado Springs,CO

Overview

9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Mental Health Associate

Spark Health
Colorado Springs, CO
09.2022 - Current
  • Supporting staff and individuals by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Participating in multidisciplinary team meetings to discuss progress and treatment plans
  • Adhering to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Communicating effectively, both orally and in writing, with people from diverse backgrounds..

Outbound Agent

Luce Research
Colorado Springs, CO
11.2018 - 01.2019
  • Conducting market research through outbound phone calls.
  • Educating customers on survey purpose and benefits
  • Gaining agreements using friendly, persuasive strategies

Billing Representative

Spectrum Enterprises
Colorado Springs, CO
01.2017 - 01.2018
  • Conferring with customers by telephone about payments, terms, service, or contracts
  • Providing technical support and worked independently
  • Promoting company products, services, and plans when appropriate.

Captioning Agent

Caption Call
Colorado Springs, CO
06.2016 - 06.2017
  • Providing customer service by dictating/captioning a variety of conversational topics verbatim.
  • Using Automated Speech Recognition to deliver high-quality captions to those with difficulty hearing.

Phone Customer Service Representative

Alorica
Colorado Springs
03.2014 - 01.2015
  • Soliciting sales of new or additional services or products.
  • Determining causes of mobile device malfunctions
  • Following up with customers about previous inquiries.
  • Creating new accounts and educating customers about products and services

Education

Clinical Mental Health - Counselor Education

Adams State University
Alamosa, CO
08.2022 - Current

Bachelor of Arts (B.A - Psychology/Philosophy

University of Colorado
Colorado Springs, CO
08.2017 - 05.2022

Skills

Telephone/Call Center

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Certification

CPR

Timeline

Mental Health Associate

Spark Health
09.2022 - Current

Clinical Mental Health - Counselor Education

Adams State University
08.2022 - Current

Outbound Agent

Luce Research
11.2018 - 01.2019

Bachelor of Arts (B.A - Psychology/Philosophy

University of Colorado
08.2017 - 05.2022

Billing Representative

Spectrum Enterprises
01.2017 - 01.2018

Captioning Agent

Caption Call
06.2016 - 06.2017

Phone Customer Service Representative

Alorica
03.2014 - 01.2015

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