MARYAHNA PRETTY
Richmond,VA
Summary
Highly qualified Paraprofessional with extensive experience in customer service. Meet and exceed deadlines to consistently maintain a high degree of effectiveness in balancing daily responsibilities. Excellent problem-solving skills with a strong background. Able to work in a fast-paced company, under pressure, and time-sensitive environment. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Chippenham Hospital
Richmond, VA
01.2023 - Current
- Assist patients with activities of daily living; attend to patient behavioral problems and aid in crisis intervention, as needed
- Help with admitting and discharging patients
- Perform taking reports, vitals, and blood sugars associated with patients
- Provide direct patient care and guidance as needed.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs), and facility transfers to promote security and patient well-being.
Mental Health Technician
Poplar Springs Hospital
06.2022 - 11.2022
- Cared for mentally ill and challenged patients
- Provided care to patients in a manner that promotes a safe and therapeutic environment.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs), and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Customer Service Representative
Wayfair
Remote, USA
12.2021 - 06.2022
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Long Term Substitute Math Teacher
Richmond Public Schools
Richmond, VA
09.2021 - 12.2021
- Assisted students with boarding and exiting school buses
- Answered students' questions
- Attended professional meetings, educational conferences, or teaching training workshops to improve professional competences
- Counseled students with adjustments or academic problems
- Distributed and collected tests, or homework assignments.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Inbound Call Center Representative
VCU Health
Richmond, VA
07.2019 - 09.2021
- Conferred with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Resolved customer's service or billing complaints
- Completed contract forms, prepared changes of address records, or issued service orders using a computer.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greetings to create a positive inbound calling experience for customers.
Cashier
Food Lion
Henrico, VA
02.2017 - 06.2019
- Received payments by cash, check, credit cards, voucher, or automatic debits
- Answered customers' questions, and provided information on procedures or policies
- Helped customer find location of products
- Issued receipts, refunds, credits, or change due to customers
- Greeted customers entering establishment
- Sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Retail Sales Associate
Old Navy
Richmond, VA
08.2016 - 01.2017
- Greeted customers and ascertained what each customer wants or needs
- Recommended, selected, and helped locate or obtain merchandise based on customers' needs and desires
- Computed sales prices, and total purchases, and received and process cash or credit payments
- Prepared merchandise for purchase or rental
- Answered questions regarding the store and its merchandise.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA12.2024
Associate of Science - Psychology
J Sargeant Reynolds Community College
Richmond, VA05.2022
High School Diploma -
Highland Springs High School
Highland Springs, VA06.2017
Skills
- Office Administration
- Customer Satisfaction
- Organization
- Multitasking Skills
- Computer Skills
- Leadership
- Customer Service
- Training
- Call Center Management
- Retention
- Relationship Building
- Sales/Revenue Growth
- Problem Solving
- Strategic Planning
- Time Management
- Telephone Etiquette
- Self-Motivation Skills
- Communications Skills
- Data Entry
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
Certification
CPhT - Certified Pharmacy Technician, 2016-VA
Timeline
Mental Health Technician
Chippenham Hospital
01.2023 - Current
Mental Health Technician
Poplar Springs Hospital
06.2022 - 11.2022
Customer Service Representative
Wayfair
12.2021 - 06.2022
Long Term Substitute Math Teacher
Richmond Public Schools
09.2021 - 12.2021
Inbound Call Center Representative
VCU Health
07.2019 - 09.2021
Cashier
Food Lion
02.2017 - 06.2019
Retail Sales Associate
Old Navy
08.2016 - 01.2017
Bachelor of Science - Psychology
Old Dominion University
Associate of Science - Psychology
J Sargeant Reynolds Community College
High School Diploma -
Highland Springs High School