Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Chief of Support Services
NC Department Of Adult Corrections
12.2021 - Current
Supervise 2 staff.
System Administrator for various web and mainframe applications staff access.
Respond to subpoenas and requests for court records.
Contributed strong, data-backed feedback into technical enhancements, operational policies and workflows.
Developed and maintained strong partnerships with IT Department to inspire change within defined processes and workflows.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
This position works closely with 4 Community Corrections Analyst positions in testing system enhancements and advising on data collection, presentation and calculation.
Worked from home and traveled across state as needed.
Community Corrections Analyst
NC Department Of Public Safety
08.2019 - 12.2021
Identified and resolved problems through root cause analysis and research.
Performed analysis of current and statistical data to provide to division management on county or district trends and needs.
Queried databases for information needed for report processing.
Worked from home with travel throughout the division as needed.
ICOTS Manager
NC Department Of Public Safety
03.2015 - 08.2019
Worked closely with various stakeholders in data analysis and offender tracking to ensure compliance.
Created, maintained and delivered training material statewide on ICAOS rules and processes and our agencies policy and procedures as it related.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Supervised 2 staff.
Interstate District Coordinator
NC Department Of Public Safety
10.2005 - 03.2015
Managed all written and oral communication for offenders moving across state lines.
Ensured NC complied with federally mandated Interstate Compact for Adult Officer Supervision (ICAOS) rules.
Utilize offenders criminal history, pre-sentence investigation, current offense description, mental and or psychological reports and any other pertinent information to create a plan of supervision for offenders while residing in NC.
Provided guidance, support and training to field staff in Division 2 (21 counties) in our agency's policy and procedures as well as ICAOS rules.
Probation Officer
NC Department Of Corrections
03.2001 - 10.2003
Practiced case management for over 90 offenders by monitoring compliance and progress in treatment by reviewing reports from counseling agencies.
Conducted investigations into violations and other allegations.
Built relationships with offenders and their family, assessing living conditions and case background information.
Worked closely with treatment providers, victims' services, court personal and other community based agencies to provide offender with curated plan of supervision.
Certified by NC Criminal Justice Education and Training Standards.
Education
Bachelor of Science - Criminal Justice
Appalachian State University
Boone, NC
05.2000
Skills
Microsoft Office Software Proficiency
Mainframe data base systems such as OPUS (DAC offender data) and AOC (Administrative Office of the Courts) as well as their web applications
CJLEADS (Criminal Justice Law Enforcement Automated Data Services) Administrator
NCID Administrator
Timeline
Chief of Support Services
NC Department Of Adult Corrections
12.2021 - Current
Community Corrections Analyst
NC Department Of Public Safety
08.2019 - 12.2021
ICOTS Manager
NC Department Of Public Safety
03.2015 - 08.2019
Interstate District Coordinator
NC Department Of Public Safety
10.2005 - 03.2015
Probation Officer
NC Department Of Corrections
03.2001 - 10.2003
Bachelor of Science - Criminal Justice
Appalachian State University
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