Effective leader with 20 years of hands-on experience in the Testing, Inspection and Certification industry. B2B and government contract experience, with expertise in FFP billing, Dynamics AX/D365, AR process improvement, and DSO reduction.
Overview
20
20
years of professional experience
Work History
Accounts Receivable Supervisor
Element Materials Technology / National Technical Systems (NTS Labs)
08.2022 - 11.2025
Oversaw AR operations and supervised Collections Specialists.
Led initiatives that reduced DSO and improved aging portfolio health.
Reconciled customer accounts and resolved complex billing discrepancies.
Collaborated with Sales, Billing, and Project Management.
Evaluated and refined collection procedures for compliance.
Managed delinquent account escalations and write-off recommendations.
Negotiated customer payment plans.
Trained and coached collections staff.
Sr. Collections Manager
Element Materials Technology / National Technical Systems (NTS Labs)
10.2013 - 08.2022
Managed a high-volume B2B collections portfolio.
Improved collection performance through strategic prioritization.
Identified invoice deficiencies and coordinated solutions.
Maintained detailed documentation of collection activities.
Administrator / Office Manager
National Technical Systems
01.2006 - 10.2013
Initiated billing using Microsoft Dynamics AX.
Revised quotations and pricing adjustments.
Reviewed AR aging and contacted overdue customers.
Created manual and pro-forma invoices.
Processed order and data entry for projects.
Managed contract review and internal audits.
Handled new hire onboarding and HR documentation.
Served as SME for purchase order process improvements.
Interacted with customers to validate invoice accuracy.
Education
Bachelor of Business Studies (BBS) - Business Administration
Dallas Baptist University
Dallas, TX
Associate of Arts Degree - Emphasis in Photography & Imaging
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