Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lataisha Monroe

Pass Christian,MS

Summary

Dynamic customer service professional with a proven track record at Scarlet Pearl Casino, excelling in complaint handling and active listening. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Adept at utilizing software for data entry and documentation, ensuring seamless service delivery and operational efficiency.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Scarlet Pearl Casino
01.2024 - 05.2025
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Utilized customer service software to manage interactions and track customer feedback effectively.
  • Learned company policies and procedures to deliver consistent and reliable support to customers.
  • Collaborated with team members to ensure seamless communication and enhance service delivery.

Personal Care Assistant

Home Instead Senor Care
08.2023 - 12.2023
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored client health and reported changes to healthcare professionals.
  • Developed and implemented personalized care plans based on individual needs.
  • Maintained accurate records of client progress and care provided.

Team Leader

Foot Locker
05.2022 - 06.2023
  • Led team in achieving operational targets through effective communication and collaboration
  • Facilitated training sessions to enhance team skills and improve productivity
  • Implemented process improvements that streamlined workflow and increased efficiency
  • Assisted in scheduling shifts to optimize resource allocation and coverage

Education

Biloxi High School
Biloxi, MS

No Degree - Certified Medical Assistant

Blue Cliff College
Gulfport, MS
08-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call management
  • Appointment scheduling
  • Documentation

Timeline

Customer Service Representative

Scarlet Pearl Casino
01.2024 - 05.2025

Personal Care Assistant

Home Instead Senor Care
08.2023 - 12.2023

Team Leader

Foot Locker
05.2022 - 06.2023

Biloxi High School

No Degree - Certified Medical Assistant

Blue Cliff College

Similar Profiles

CREATE PROFILE