Lataissjah Mcgill
Deltona,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Foundever. Skilled in utilizing critical thinking and computer proficiency to streamline processes and resolve issues efficiently. Achieved significant improvements in customer service delivery by mentoring new hires and optimizing problem-solving techniques.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Proctor Loan Protecter
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Foundever
11.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Associate
Ross Stores
06.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Warehouse Worker
Amazon
02.2021 - 04.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
Associate Degree In Nursing -
Daytona State College
Daytona Beach, FLPine Ridge High School
Deltona, FL06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
Timeline
Customer Service Representative
Proctor Loan Protecter
05.2024 - Current
Customer Service Representative
Foundever
11.2023 - 05.2024
Sales Associate
Ross Stores
06.2023 - 01.2024
Warehouse Worker
Amazon
02.2021 - 04.2023
Associate Degree In Nursing -
Daytona State College
Pine Ridge High School