La'Tajha Smith
Goldsboro,NC
Summary
Results-driven General Merchandise Manager skilled in operational efficiency, inventory management, and vendor negotiation. Proven ability to enhance customer satisfaction through effective merchandising strategies.
Dynamic General Merchandise Manager with extensive experience in team training and development, inventory oversight, and strategic merchandising. Successfully improved operational efficiency and customer experience through data-driven decision-making and innovative promotional strategies.
Overview
11
11
years of professional experience
Work History
General Merchandise Manager
Target
Goldsboro, NC
08.2021 - Current
- Developed merchandise strategies to optimize product placement and enhance customer experience.
- Oversaw inventory management processes, ensuring accurate stock levels and minimizing shrinkage.
- Collaborated with cross-functional teams to execute promotional events and seasonal launches effectively.
- Analyzed sales data to identify trends and adjust merchandising tactics accordingly.
- Trained and mentored team members on best practices for product presentation and customer service.
- Implemented visual merchandising standards to maintain brand consistency across the store layout.
- Managed vendor relationships to negotiate favorable terms and streamline supply chain operations.
- Led initiatives to improve operational efficiency, reducing turnaround time for restocking merchandise.
- Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
- Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
Sales Associate/Visual Merchandiser
Banana Republic
Raleigh, NC
03.2017 - 05.2017
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in visual merchandising to maintain appealing store displays and optimize product presentation.
- Executed daily inventory management tasks, ensuring accurate stock levels and organized storage.
- Trained new associates on sales techniques and customer engagement strategies for improved team performance.
- Collaborated with management to implement promotional campaigns, driving foot traffic and sales growth.
- Analyzed customer feedback to identify trends and recommend enhancements to product offerings and services.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Sales Associate/Stylist
BEBE Retail Store
Raleigh, NC
10.2015 - 03.2017
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Maintained product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to achieve sales targets and promote store initiatives.
- Implemented visual merchandising strategies to optimize product presentation and maximize sales potential.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Retail Sales Associate
Dicks Sporting Goods
Goldsboro, NC
01.2015 - 07.2015
- Provided exceptional customer service to enhance overall shopping experience.
- Assisted customers in product selection and inquiries, fostering informed purchasing decisions.
- Maintained merchandise presentation and inventory organization according to company standards.
- Collaborated with team members to achieve sales goals and improve store performance.
- Implemented promotional displays to drive product visibility and increase sales opportunities.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Eastern Wayne High School
Goldsboro, NCSkills
- Service improvements
- Product assortment
- Operational efficiency
- Inventory management
- Order fulfillment
- Team training and development
- Store layout
- Vendor negotiation
- Merchandising techniques
- Merchandise presentation
- Retail display setup
Timeline
General Merchandise Manager
Target
08.2021 - Current
Sales Associate/Visual Merchandiser
Banana Republic
03.2017 - 05.2017
Sales Associate/Stylist
BEBE Retail Store
10.2015 - 03.2017
Retail Sales Associate
Dicks Sporting Goods
01.2015 - 07.2015
High School Diploma -
Eastern Wayne High School