LaTamla Bailey-Townsend
Mercer Island,WA
Summary
To leverage my expertise in equity and social justice principles.
To serve as a thoughtful and strategic partner within departmental leadership, driving progress in advancing equity and social justice initiatives to create strong and effective communities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Real Estate Broker
No Limits Real Estate
Seattle, WA
07.2016 - Current
- Community Education: Continuously conduct free workshops, social media campaigns, and live presentations to educate the community on selling homes, homeownership, and the homebuying process. Resulted in increased awareness and informed clients.
- Training Programs: Design and delivered virtual and in-person classes covering due diligence, housing rights, home inspections, appraisals, title and escrow, and earnest money empowering clients with knowledge and confidence.
- Marketing Leadership: Spearhead creative marketing ideas and events, expanding clientele and learning opportunities which achieved a 20% growth in customer base within one year.
- Team Management: Manage a team of professionals, acting as an intermediary for a variety of business transactions, including real estate deals which improved team efficiency, resulting in a 15% increase in successful transactions.
- Adaptability: Create and tweek systems to consistently thrive in a fast-paced work environment, excelling in multitasking, communication, flexibility, and problem-solving which resolved unexpected challenges with quick wit, ensuring smooth operations.
- Fiduciary Excellence: Demonstrate fiduciary duties, ensuring trust and confidence among clients by safeguarding property and money by resolving transactions in their best interest which has achieved a 100% client satisfaction rate.
- Customer Relations: Consistently build and maintain strong customer relations, executing sales, and overseeing Transaction Coordinator’s administrative duties which has resulted in a 30% increase in repeat business.
- Operational Efficiency: Implement and fine-tune systems to simplify business operations reducing administrative overhead by 15% through process optimization and team Engagement. Cultivate work relationships to create a fun, yet productive work environment, which encourages team members to consistently deliver impeccable customer service with a competitive edge.
- Contract Management: Prepare contracts, disclosures, addendums, and orchestrated electronic signatures as needed, ensuring compliance with legal requirements and client satisfaction while using a client-centric approach. Conduct thorough interior and exterior walkthroughs before and after closing, staging opportunities, and researched properties to exceed client expectations. Create new unforseen opportunities by successfully identifying and negotiating off-market properties, creating unique opportunities for clients.
- Financial Management: Manage business expenses, including marketing and event planning budgets by keeping track of invoices for payment, maintaining financial accountability. Cut costs by developing and implementing marketing strategies without sacfricing quality, to promote the sale of residential properties.
Transit Operator
King County Metro
Seattle, WA
01.2003 - Current
- Professional Driver: Master a wide range of mass transit vehicles within high-traffic, hazardous, and emergency conditions across major and minor metropolitan areas, including transfer points, while consistently adhering to government and ADA laws & procedures.
- Customer service Continuously demonstrate a proven track record of outstanding service, which has resulted in a numerous amount of honorary ceremonies. In 2015 and 2018 I was Transit Operator of the month. I was recognized for 150 commendations by former General Manager (Rob Gannon) in 2019 at a Annual King County meeting held at the Convention Center. I was also Honored in 2023 in front of King County Council by Executive Dow Constantine for receiving nearly 200 commendations and 20yrs of service.
- Experience in Diversity, Equality and Inclusion As a Transit Operator, I daily demonstrate applying diverse practices, processes, and procedures related to diversity, equity, inclusion, and belonging within transit operations. My in-depth knowledge and application of government policies, strategic planning, and analysis techniques, with a strong racial equity mindset allows me to ensure impeccable customer relations.
- Creating Efficient Processes and Systems: Documenting, reporting, and monitoring equitable outcomes, including quantitative and qualitative data analysis by staying connected with transit culture and managements expectations. The skills I possess help me consistently maintain strong organizational skills while meeting deadlines under pressure from multiple competing priorities.
- Engagement: Engage and sustain relationships with diverse individuals and cultures, essential for fostering inclusivity and community engagement. Present information in front of groups of riders, effectively conveying important details.
- Transit Rider/Workplace Morale: Maintain confidentiality and using discretion when handling sensitive information creating a environment of trust and high morale. Daily operating with proficiency in conflict management and facilitation, successfully resolving challenging situations which promotes harmony.
- Organization: I consistently utilize my strong organizational skills, which gives me the ability to prioritize tasks, plan, schedule, and follow up on responsibilities effectively to maintain my solid work ethic.
Education
Real Estate Certificate - Real Estate
Rockwell Institute
Bellevue, WA07.2016
Masters In Religious Education - Religious Education
AL Hardy Academy Of Theology
Seattle, WA06.2009
High School Diploma -
Mercer Island High
Mercer Island, WA06.1991
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Skills
- Curriculum Development
- Community Engagement
- Training Needs Assessment
- Market Research
- Strong communication and negotiation skills
- Diversity Equality Inclusion Strategies Bias Awareness
- Strategic thinker with strong analytical skills
- Conflict Resolution and Strategic/ Inclusive Leadership
- Content Creation/ Digital Marketing/ Social Media
- Campaign Management
- Technology Integration
- Performance Management
- Budgeting
- Problem solving/ Flexibility
- Cost control/ Risk Management
- Project Management
- Service Quality Improvement/ Change Implementation
- Legal Compliance
- Contract Review
- Cultural Competency
- Employee Engagement
Affiliations
- I love to mentor youth by guiding them to pursue and discover their individual purpose
- I enjoy spending time and traveling with family
- I enjoy helping other's create and build legacy and wealth in real estate
- In my down time, I love to play my drums and saxophone
Accomplishments
- 2015 & 2018 Operator Of The Month
- 2019 Honored For Over 100 Commendations (General Manager Rob Gannon)
- Certificate Of Excellence In Real Estate 2020, 2021, 2022
- Honored in 2023 By Dow Constantine in front of the King County Council for 150 Commendations and 20yrs of Service
Certification
- CDL Commercial (B) 2003
- 2016 Real Estate Certificate
Volunteer Experience
Create| Spearhead| Participate| annually, in programs that provide necessities like education on housing and home loans, mentorship, food, backpacks, school supplies, haircuts, clothes and toys for youths in a multicultural community setting.
References
References available upon request.
Timeline
Real Estate Broker
No Limits Real Estate
07.2016 - Current
Transit Operator
King County Metro
01.2003 - Current
Real Estate Certificate - Real Estate
Rockwell Institute
Masters In Religious Education - Religious Education
AL Hardy Academy Of Theology
High School Diploma -
Mercer Island High
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