LATANGA WOODS
Birmingham,AL
Summary
Accomplished Distribution/Sales and Service Associate with a proven track record at the US Postal Service, excelling in customer relations and complaint resolution. Leveraged professional telephone demeanor and data entry skills to enhance service delivery and operational efficiency. Demonstrated expertise in customer service and stock control, significantly improving order processing and labeling accuracy.
Overview
34
34
years of professional experience
Work History
Distribution/Sales and Service Associate
US Postal Postal Service
BIRMINGHAM, AL
07.1993 - 12.2023
- Sorting and distributing mail to the carrier routes
- Delivering mail to post office boxes
- Assisting postal customers by providing services such as mailing packages, selling postal products, and answering mail inquiries
- Preparing mail and parcels for evening dispatch to main distribution facilities
- Performing various customer service duties
Credit Investigator
New South Federal Bank
Birmingham, AL
06.1990 - 11.1992
- Assisted with loan applications by collecting data from credit bureaus, public records, financial statements, and other relevant documents.
- Verified that the gathered information was accurate, complete, and up to date.
- Provided findings of the investigation to the loan officers involved in the credit decision-making process.
Education
Bachelor of Science - Marketing
University of Alabama At Birmingham
Birmingham, AL06-1989
Skills
- Complaint resolution
- Data entry
- Professional telephone demeanor
- Order processing
- Customer relations
- Customer service
- Stock control
- Verifying orders
- Verifying shipments
- Labeling accuracy
Timeline
Distribution/Sales and Service Associate
US Postal Postal Service
07.1993 - 12.2023
Credit Investigator
New South Federal Bank
06.1990 - 11.1992
Bachelor of Science - Marketing
University of Alabama At Birmingham
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