Latangi Pugh
Orlando
Summary
Dedicated professional with experience as a Front Desk Receptionist at Bel-air Hotel, excelling in guest relations and operational efficiency. Demonstrated vigilance and alertness in various roles, ensuring safety and satisfaction. Skilled in route planning and pedestrian safety, fostering a positive environment while enhancing service quality.
Overview
17
17
years of professional experience
Work History
School Crossing Guard
All City Management
02.2025 - 08.2025
- Monitored traffic flow to ensure student safety during school hours.
- Assisted children in crossing streets safely, promoting road awareness.
- Coordinated with law enforcement to maintain safe crossing zones.
- Communicated effectively with parents and guardians regarding safety protocols.
Front Desk Receptionist
Bel-air Hotel
10.2023 - 01.2025
- Welcomed guests and facilitated check-in/check-out procedures, ensuring smooth arrivals and departures.
- Managed multi-line phone system, addressing inquiries and directing calls to appropriate departments.
- Maintained organized front desk area, enhancing overall guest experience and operational efficiency.
- Assisted in resolving guest complaints promptly, fostering a positive atmosphere for all visitors.
Toll Collector
Central Florida Express Authority
01.2020 - 09.2022
- Collected tolls accurately while ensuring compliance with local regulations.
- Operated electronic toll collection systems to process transactions efficiently.
- Assisted customers with account inquiries and payment issues to enhance service satisfaction.
- Monitored traffic flow and adjusted operations to minimize delays during peak hours.
Auto Auction Driver
TEAM Staffing Services
03.2008 - 12.2018
- Operated vehicles to transport auction cars safely across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted in maintaining cleanliness of auction lot and vehicles for optimal presentation.
- Collaborated with team members to streamline vehicle movement during auctions.
Education
High School Diploma -
Apopka High School
Apopka, FLSkills
- Patience and tolerance
- Pedestrian safety
- Vigilance and alertness
- Route planning
Timeline
School Crossing Guard
All City Management
02.2025 - 08.2025
Front Desk Receptionist
Bel-air Hotel
10.2023 - 01.2025
Toll Collector
Central Florida Express Authority
01.2020 - 09.2022
Auto Auction Driver
TEAM Staffing Services
03.2008 - 12.2018
High School Diploma -
Apopka High School