Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Latania Moore

Wesley Chapel,USA

Summary

Experience working as a customer care associate in a healthcare/medical environment. Answer calls for patients and doctors for DME equipment deliveries and upgrades. Answer phone calls regarding COVID testing and vaccinations. Answer phone calls for clients for Medicare patients. Help find the doctor's office and prepare payment documentation for premium questions. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience
1
1
Certification

Work History

CSR Advocate

Alight Solutions
10.2024 - 01.2025
  • HR for various companies
  • Aid on escalated calls to assure resolution to problems.
  • Add all new and current employees are enrolled in Health Insurance
  • Discuss payroll Deductions

Bookkeeper

Sea and Land Shipping
Ybor City, FL
06.2023 - 12.2023
  • Providing accurate, up-to-date financial information into QuickBooks.
  • Run checks on Monthly basis.
  • A/P and A/R duties.
  • Enter all invoices for payments using QuickBooks and Clientele Portal
  • Handle multiple calls at one time

Client Service Representative

Continuum Global Solutions-CVS Specialty
03.2023 - 06.2023
  • Answer inbound calls from patients, doctors, RN and pharmacist regarding specialty medicines.

Customer Advocate

Vaco NJ Department of Community Affairs
Trenton, NJ
11.2022 - 01.2023
  • Answer calls from people who have lost their job or had COVID that signed up for help paying their rent and back rent

Fundraiser

Intergral
Orlando, FL
10.2022 - 11.2022
  • Make calls to Voters who have donated to the Democratic Party to seek more funds

Customer Service Associate

Lincare
Princeton, NJ
03.2022 - 07.2022
  • Answer calls for Patients and doctors for DME equipment deliveries and upgrades

Customer Service Associate

Maximus
New York, NY
01.2021 - 06.2021
  • Answer phone calls regarding COVID testing and vaccinations

CSR - Customer Service Representative

HGS
Houston, TX
10.2020 - 01.2021
  • Answer phone call for clients for Medicare patient.
  • Help find doctor's office and premium questions

Enumerator (Temporary)

US Census 2020
Washington, DC
08.2020 - 10.2020
  • Gather information for US census from US citizens

Claims Rep II

Aerotek
Cherry Hill
02.2018 - 10.2018
  • Foreclosure Prevention
  • Research documentation
  • Prepare Billing Statements

SB Loan Admin

TD Bank
Cherry Hill, NJ
09.2017 - 01.2018
  • Prepare loan documents for scanning
  • Research lost documentation
  • Collections for unpaid loans and set up payment arrangements

Customer Service Collections

Canon Business Solutions
Burlington, NJ
06.2017 - 09.2017
  • Performing business to business collection by contacting delinquent customer accounts
  • Maintaining customer files
  • Researching billing and payment discrepancies, Payment Processing

REO Claims Rep II

PHH Mortgage
Mount Laurel, NJ
01.2017 - 05.2017
  • Prepare payment documentation
  • Procure documentation for investor claim submission
  • Process notifications of redemption or invalid foreclosure sales
  • Complete/report monthly audit of claims submitted by outsource vendor
  • Research/resolve remaining expense on loan after receipt of investor claim proceeds
  • Procure required documentation related to internal or external claim audits

Office Administrator

Alfa-Tronics, Inc
Jobs town, NJ
12.2014 - 11.2016
  • Enter all invoices for payments using QuickBooks and Clientele Portal
  • Handle multiple calls at one time
  • B2B
  • Collections
  • Process Reports, warranty's and expense reports
  • Communicate with customers to assure the goal of on-time professional service.

Client Service Professional Tax Preparer

H& R Block
Camden, NJ
01.2014 - 04.2016
  • Processing client payments for tax preparation.
  • Assisting with scheduling client appointments and matching clients to the appropriate tax professional.
  • Identifying products and services to aid client satisfaction.
  • Answering the office telephones promptly and courteously.
  • Helping resolves client issues.
  • Assisting with local marketing.

Quality Assurance Analyst

Molina Healthcare Inc
Township of Hamilton, NJ
03.2014 - 12.2014
  • Maintaining and enhancing the quality of providers license information
  • Implementing the quality standards set by the company and even by law reducing the number of errors
  • Filling the daily reports and reporting if there are any flaws in providers application
  • Rectifying the errors in a speedy manner and reporting them
  • Educate the new fellow processors

Customer Care Coach

XEROX
Township of Hamilton, NJ
08.2008 - 11.2013
  • Provide functional guidance/supervision, training and assistance to lower-level staff.
  • Aid on escalated calls to assure resolution to problems.
  • Schedule work to ensure accurate phone coverage is monitored.
  • All New, Edit, Letter and Rekey Direct Deposit queues are cleared daily.
  • Make sure dropped call percentage is under 5% daily.
  • Process child support payments and alimony for the state of New Jersey.
  • Supervising and problem-solving workflow issues.
  • Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Assists in planning and implementing department goals and makes recommendations to

Call Center Supervisor/ Account Liaison/Operations Specialist

Cheaptrips.com
Cherry Hill, NJ
08.2005 - 12.2008
  • Supervise 8 Customer Service reps./train new employees, Track time sheet info, Sort, deliver, and pick up mail and faxes
  • Accounts Receivable and Accounts Payable.
  • Enrolling customers into the Travel/Vacation membership plans. Completing reports for managers.
  • Maintaining records/files, Reconciling applicable financial reports with third party data.
  • Set up in-house training for CSR Reps.
  • Researching and responding to inquiries from management, customers and other personnel.
  • Inform customers about services available and assess customer needs.

Education

CerƟficate in TaxaƟon -

HR Block School
Camden, NJ
11.2014

Associate of Science - Accounting

Career Advancement
Bronx, NY
06-1987

GED -

Lakeside Prep School
Spring Valley, NY
02.1986

Skills

  • Customer service
  • Healthcare management
  • Numeric
  • Keystrokes
  • HR
  • QuickBooks
  • JD Edwards
  • Excel
  • Word
  • PowerPoint
  • Internal Audits

Certification

  • Certified Bookkeeper
  • Tax Preparer

Affiliations

  • Volunteer/Member at Cypress Creek Church

References

References available upon request.

Timeline

CSR Advocate

Alight Solutions
10.2024 - 01.2025

Bookkeeper

Sea and Land Shipping
06.2023 - 12.2023

Client Service Representative

Continuum Global Solutions-CVS Specialty
03.2023 - 06.2023

Customer Advocate

Vaco NJ Department of Community Affairs
11.2022 - 01.2023

Fundraiser

Intergral
10.2022 - 11.2022

Customer Service Associate

Lincare
03.2022 - 07.2022

Customer Service Associate

Maximus
01.2021 - 06.2021

CSR - Customer Service Representative

HGS
10.2020 - 01.2021

Enumerator (Temporary)

US Census 2020
08.2020 - 10.2020

Claims Rep II

Aerotek
02.2018 - 10.2018

SB Loan Admin

TD Bank
09.2017 - 01.2018

Customer Service Collections

Canon Business Solutions
06.2017 - 09.2017

REO Claims Rep II

PHH Mortgage
01.2017 - 05.2017

Office Administrator

Alfa-Tronics, Inc
12.2014 - 11.2016

Quality Assurance Analyst

Molina Healthcare Inc
03.2014 - 12.2014

Client Service Professional Tax Preparer

H& R Block
01.2014 - 04.2016

Customer Care Coach

XEROX
08.2008 - 11.2013

Call Center Supervisor/ Account Liaison/Operations Specialist

Cheaptrips.com
08.2005 - 12.2008

CerƟficate in TaxaƟon -

HR Block School

Associate of Science - Accounting

Career Advancement

GED -

Lakeside Prep School

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