Latanya Benally
Maricopa,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Project Specialist 2
Department of Economic Security
08.2025 - Current
- Review case actions and phone calls handled by staff with a focus on policy/procedural compliance; ensure compliance with state and federal statutes, regulations and procedures. Make recommendations for improvement and issue findings to affected personnel.
- Resolve procedural problems and questions presented by staff. Coach and train new staff on established procedures. Assist with assigning casework to staff.
- Assist in monitoring and evaluating UI activities to ensure proper systems are in place and considered within established guidelines. Assist with Corrective Action Plans as necessary to ensure all state and federal desired levels of performance are met. Report activities to management and provide technical guidance in the development and critique of proposed legislation, regulation or other UI initiatives.
- Prepare written documents, reports and executive summaries regarding staff and program performance; applying judgement and discretion. Respond to various correspondence from DERS Executive and QAIA leadership.
- Various compliance and integrity based projects, audits, reviews and evaluation of the program, systems, and policies and procedures.
- Coordinate, plan and facilitate meetings on an ongoing basis with various UI and Workforce staff to coordinate and discuss challenges currently facing the UI program.
Integrity Coordinator
Department of Economic Security
05.2021 - 08.2025
- Review and analyze data from various sources and databases to detect and identify fraud and abuse of unemployment insurance program, including taking action to stop further release of unemployment benefits and recover funds paid out.
- Assist in monitoring and evaluating unemployment insurance activities to ensure proper systems are in place and considered within established guidelines.
- Assist reviewing, analyzing unemployment insurance issues arising from the State or Federal law changes.
- Ensuring all information is correctly obtained and captured in the dual computer systems.
- Verify client information by interacting with internal and external customers and Federal, State and local entities.
Adjudicator
Department of Economic Security
05.2020 - 05.2021
- Responsible for educating unemployment claimants in the correct process for submitting weekly unemployment certifications for prompt payment.
- Conducting extensive phone interviews with claimants or employers.
- Educating claimants and employers with rules and policies of unemployment.
- Utilizing the unemployment automated system to provide accurate and complete documentation when making determinations on unemployment claims.
- Develop and cultivate employer relationships.
Paratransit Driver
Transdev
09.2019 - 05.2020
- Communicated with dispatch about timeline’s, scheduling and passenger issues.
- Role model established customer experience practices with internal and external customers.
- Maintained all organizational, and cleanliness standards with the vehicles and participates in the maintenance/cleanliness of the vehicles.
- Handled multiple tasks at one time and able to respond appropriately to changes in direction or unexpected situations.
Electrician
United States Marine Corps
04.2015 - 04.2019
- Inspected electrical components and systems to identify potential hazards.
- Installed compressors, power lights and control panels.
- Maintained log of preventative and routine maintenance on equipment.
- Collaborated with headquarters to plan, develop and implement training schedules and fulfilled administrative duties.
- Delivered lectures and training sessions to a team of 120 employees during an instructional session workshop on work safety and implementing record filing for each employee to maintain updated training.
Education
High School Diploma -
Mountain Pointe High School
Phoenix, AZ01-2011
Skills
- Proficient in Microsoft Office Suite, Adobe Acrobat and Google Suite
- Ability to meet high productivity standards and work minimal supervision
- Capable of handling multiple tasks at one time
- Possesses excellent customer service skills, strong organizational skills with attention to detail and strong communication skills
- Works effectively with peers and supervisors to accomplish tasks and able to respond appropriately to changes in direction or unexpected situations
Certification
Instructor Certification Course- July 2025
Timeline
Program Project Specialist 2
Department of Economic Security
08.2025 - Current
Integrity Coordinator
Department of Economic Security
05.2021 - 08.2025
Adjudicator
Department of Economic Security
05.2020 - 05.2021
Paratransit Driver
Transdev
09.2019 - 05.2020
Electrician
United States Marine Corps
04.2015 - 04.2019
High School Diploma -
Mountain Pointe High School