Latanya Brown
Homestead,FL
Summary
Motivated Customer Service Representative offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills.
Overview
6
6
years of professional experience
Work History
Service Deli Clerk
Publix
06.2020 - Current
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Customer Service Representative
Zymogen
02.2019 - 05.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Service Associate
Broadpath Healthcare Solutions
01.2018 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Respiratory Therapy
Florida National University
Hialeah, FL11.2011
Skills
- Food Preparation
- Proper Food Handling
- Paperwork Processing
- Complaint Resolution
- Data Collection
- Detail Oriented
- High-Volume Call Centers
Timeline
Service Deli Clerk
Publix
06.2020 - Current
Customer Service Representative
Zymogen
02.2019 - 05.2020
Customer Service Associate
Broadpath Healthcare Solutions
01.2018 - 01.2019
Associate of Science - Respiratory Therapy
Florida National University
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