Latanya Harris
McLeod Hospital
Darlington,SC
Results-driven customer service representative skilled in account management and issue resolution. Recognized for enhancing customer satisfaction through effective communication and collaboration. Ready to leverage experience in healthcare settings to support patient care and operational excellence.
5
years of professional experience
Work History
Unit Coordinator
3 Months
McLeod Hospital - Florence, SC | 03.2026 - Current
- Coordinated patient admissions, ensuring accurate and timely processing of documentation.
- Assisted healthcare professionals in managing daily operational tasks to enhance workflow efficiency.
- Monitored inventory levels of medical supplies, facilitating timely reorders to maintain stock availability.
- Scheduled appointments and managed calendars for medical staff, optimizing time management and patient care delivery.
Retention Customer Service Representative
1 Month
IBEX Global - Beckley, WV (Remote) | 01.2026 - 02.2026
- Assisted customers with inquiries, resolving issues to enhance satisfaction and retention.
- Managed customer accounts, ensuring accurate information and efficient service delivery.
- Collaborated with team members to streamline processes and improve response times.
- Documented customer interactions in CRM system for tracking and analysis purposes.
- Provided product knowledge and support to guide customers through decision-making processes.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
Claims Processing Specialist
4 Years 8 Months
Blue Cross Blue Shield - Florence, SC | 01.2021 - 09.2025
- Processed insurance claims with a focus on accuracy and compliance with company policies.
- Reviewed and analyzed claim documentation to ensure eligibility and proper coding.
- Coordinated communication between clients and providers to resolve claim issues efficiently.
- Monitored claim trends to identify potential fraud or discrepancies for further investigation.
Production Worker
1 Year 6 Months
Georgia-Pacific - Darlington | 01.2024 - 07.2025
- Operated machinery to ensure efficient production flow and adherence to safety protocols.
- Conducted quality inspections to maintain product standards and minimize defects.
- Collaborated with team members to streamline processes and enhance workflow efficiency.
- Assisted in training new employees on operational procedures and equipment usage.
Returns Processor
9 Months
QVC - Florence, SC | 05.2021 - 02.2022
- Processed incoming returns, ensuring accurate documentation and timely resolution.
- Coordinated logistics for return shipments, optimizing workflow efficiency.
- Trained new staff on return procedures and best practices, enhancing team performance.
- Analyzed return data to identify trends and recommend process improvements.
- Unloaded, inspected, and stored damaged and returned products.
Education
Associate of Science - Health Administration
Colorado Technical University - Colorado Springs, CO
03-2026
Skills
New admissions
Scheduling management
Appointment scheduling
Supply inventory
Medical Health Insurance Processing
ADP C2 Clearance
Experience with Institutional and Professional Claims
Medical Terminology
Timeline
Unit Coordinator
McLeod Hospital
03.2026 - CurrentRead more
Retention Customer Service Representative
IBEX Global
01.2026 - 02.2026Read more
Production Worker
Georgia-Pacific
01.2024 - 07.2025Read more
Returns Processor
QVC
05.2021 - 02.2022Read more
Claims Processing Specialist
Blue Cross Blue Shield
01.2021 - 09.2025Read more
Colorado Technical University - Associate of Science, Health Administration
Read more