Latnaya Hawkins
Cypress,TX
Summary
Dynamic and detail-oriented professional with experience as a Phlebotomist Intern at Cyfair Career Institute, excelling in specimen collection and patient communication. Proven ability to enhance guest experiences through exceptional customer service and conflict resolution skills. Committed to maintaining high standards of safety and hygiene while delivering quality patient care.
Overview
28
28
years of professional experience
Work History
Phlebotomist Intern
Cyfair Career Institute
Houston, Texas
07.2025 - Current
- Collected blood samples using proper phlebotomy techniques and safety protocols.
- Prepared and labeled specimens for accurate processing and analysis.
- Maintained clean workstations to ensure a safe and hygienic environment.
- Participated in training sessions to enhance phlebotomy skills and knowledge.
- Verified patient information prior to specimen collection.
- Followed laboratory policies to uphold quality standards in specimen handling.
- Maintained a clean work environment by sterilizing instruments between uses.
- Observed universal precautions when disposing of biohazardous waste materials.
- Demonstrated excellent communication skills when interacting with patients, families, co-workers, supervisors, and other healthcare professionals.
- Participated in departmental training sessions related to phlebotomy procedures.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Host
Red Robin
Houston, Texas
04.2023 - Current
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed seating arrangements to optimize restaurant flow and guest experience.
- Answered phone inquiries and provided information about menu and services.
Member Service Representative
Sam's Club
Houston, Texas
01.1998 - 10.2019
- Assisted members with product inquiries and membership services.
- Processed member transactions efficiently at checkout registers.
- Maintained cleanliness and organization in merchandise displays.
Education
High School Diploma -
G.W.Carver Senior High School
New Orleans, LA05-1993
Associate of Science - Phlebotomy
Cyfair Career Institute
Houston, TXSkills
- Welcoming guests
- Seating management
- Reservation coordination
- Conflict resolution
- Customer service
- Communication skills
- Time management
- Adaptive problem solving
- Critical thinking
- Personal organization
- Attention to detail
- Exceptional communication
- Food allergy awareness
- Multitasking proficiency
References
References available upon request.
Timeline
Phlebotomist Intern
Cyfair Career Institute
07.2025 - Current
Host
Red Robin
04.2023 - Current
Member Service Representative
Sam's Club
01.1998 - 10.2019
High School Diploma -
G.W.Carver Senior High School
Associate of Science - Phlebotomy
Cyfair Career Institute
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