Latanya Jackson-williams
Parma Heights
Summary
Human Resources professional with strong experience in Talent acquisition - Dedicated to enhancing organizational success through strategic hiring practices. Proven success in sourcing and selecting candidates who align with company values and goals. Known for fostering collaborative team environments and adapting to dynamic recruitment needs. Proficient in candidate assessment and employer branding.
Overview
27
27
years of professional experience
Work History
Talent Acquisition Specialist - Human Resources
Cuyahoga County
05.2015 - 04.2025
- Collaborated with hiring managers to determine job requirements and understand departmental needs
- Evaluated resumes, screened for suitable candidates, worked with hiring managers to coordinate interviews, presented job offers, conducted pre-screening, and onboarding
- Conducted in-person, telephone, and virtual interviews to assess candidate experience and qualifications
- Developed and maintained an applicant tracking system, tracking all job openings, applicants, and interviewing activity
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and career events
- Facilitated background check processes and liaised with third-party vendors for verification, drug screening, physical screening, polygraph screening, and psychological screening
- Managed the full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection
- Provided regular updates to hiring managers and HR staff on the progress of recruitment activities
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and an effective hiring process
- Acted as the agency ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company to aim towards establishing a diverse and inclusive workplace
- Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within the organization
- Improved interview processes through the development and implementation of structured interview guides tailored to each unique role
- Managed candidate negotiations to ensure offers were competitive and met candidate expectations
- Cultivated positive candidate experience as the initial contact that reinforced the agency's reputation as employer of choice
- Designed and led training sessions for hiring managers on interview techniques and bias awareness
- Spearheaded diversity recruiting initiatives, resulting in more diverse and inclusive workplace.
- Conducted exit interviews to gather feedback for continuous improvement in talent acquisition strategies
EPS Specialist II
KeyBank
07.2011 - 05.2015
- Organized training for new employees/existing employees on the current procedures
- Conducted wire-transferred hundreds of millions of dollars daily
- Analyzed the proper security protocol and assisted with downloading digital certificates
- Implemented and effective troubleshooting process with login issues
- Detected fraud daily and resourced to the appropriate departments
Human Resources Project Manager
Loving Care Child & Senior Center
02.2009 - 04.2015
- Thoroughly research and compare salary compensation
- Effectively create and modify policies and handbooks within the company
- Successfully recruit, interview, and hire staff
- Promptly provided training as needed
- Successfully implement any disciplinary actions
SR. Claims Resolution Specialist
Progressive Insurance
08.2007 - 02.2011
- Successfully resolved escalated matters
- Effectively managed the claims process
- Thoroughly completed fraud claims and recorded statements
- Effectively trained new hires and contingency staff
- Proudly stood in as the adjuster to get claims resolved
Employment specialist & Manager
Dollar Financial
04.2006 - 05.2008
- Effectively created assessment testing for applicants
- Successfully recruited, interviewed, hired and trained new employees
- Promptly processed background check requests/drug screening requests
- Thoroughly completed new hire paperwork and benefits enrollment
- Successfully created new procedures to better the company
- Effectively processed weekly payroll and monthly budget plans
- Successfully addressed customers’ concerns and complaints.
Hiring/Payroll Manager
Cinemark Theaters
11.1997 - 01.2007
- Effectively recruited, hired, trained employees
- Thoroughly issued monthly or annually performance reviews
- Effectively enrolled employees in benefit packages
- Thoroughly completed payroll, nightly/weekly/monthly budget plans
- Successfully assisted union staff in completing any necessary paperwork
- Successfully managed a large group of employees
- Promptly handled customer complaints
Education
Master's Degree - Industrial-Organizational Psychology
Walden University
04-2026
Bachelor’s Degree - Human Resource Management
University of Phoenix
01.2013
Associate’s Degree - Human Service Management
University of Phoenix
01.2010
Skills
- Managerial experience
- Human Recourses Experience / Labor Law/Employee Relations
- Payroll, Recruiting, hiring and training experience
- Full-Cycle Recruitment
- Candidate Sourcing & Screening
- Background Verification
- Salary and benefits negotiations
- Applicant Tracking System
- Diversity & Inclusion Hiring Practice
- MS Word, PowerPoint, Lotus, and Fraud Investigating Database
Timeline
Talent Acquisition Specialist - Human Resources
Cuyahoga County
05.2015 - 04.2025
EPS Specialist II
KeyBank
07.2011 - 05.2015
Human Resources Project Manager
Loving Care Child & Senior Center
02.2009 - 04.2015
SR. Claims Resolution Specialist
Progressive Insurance
08.2007 - 02.2011
Employment specialist & Manager
Dollar Financial
04.2006 - 05.2008
Hiring/Payroll Manager
Cinemark Theaters
11.1997 - 01.2007
Bachelor’s Degree - Human Resource Management
University of Phoenix
Associate’s Degree - Human Service Management
University of Phoenix
Master's Degree - Industrial-Organizational Psychology
Walden University
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