Latanya Knox
Las Vegas,NV
Summary
Motivated customer service professional with over 5 years of experience providing exceptional support, resolving customer concerns, and building positive relationships in fast-paced environments. Demonstrated ability to communicate effectively, manage multiple priorities, and deliver high-quality service while maintaining professionalism and accuracy. Skilled in conflict resolution, problem-solving, and customer satisfaction with a proven commitment to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Security Professional
Allied Universal Security Services
Las Vegas, Nevada
05.2021 - Current
- Conducted regular patrols to identify hazards and prevent unauthorized access.
- Monitored premises, enhancing safety and security of personnel and property.
- Trained new security staff on established protocols and procedures, fostering compliance and preparedness.
- Documented daily activities and incidents, providing management with insights for informed decision-making.
Patient Transporter
James Transportation Services
Highland, California
04.2018 - 05.2021
- Transported patients safely between departments and facilities.
- Communicated effectively with patients and healthcare teams.
- Monitored patient conditions during transportation processes.
- Followed safety protocols to ensure patient well-being.
- Collaborated with team members to improve service efficiency.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
Education
High School Diploma -
Sierra High School
San Bernardino, CA05-2017
Skills
- Complaint & Conflict Resolution
- Active Listening & Communication
- Problem Solving & Decision Making
- Professional Phone and Email Support
- Multitasking in Fast-Paced Environments
- De-escalation & Crisis Management
- Customer Satisfaction & Relationship Building
- Patience and Empathy
Timeline
Security Professional
Allied Universal Security Services
05.2021 - Current
Patient Transporter
James Transportation Services
04.2018 - 05.2021
High School Diploma -
Sierra High School