Summary
Overview
Work History
Education
Skills
Timeline
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Latanya Smith

Clarkston,GA

Summary

Dedicated SaaS Customer Support & Client Success Specialist with over 2 years of experience thriving in fast-paced, high-volume environments. Proven track record as a strong troubleshooter who owns issues from open to close without being chased. Fast communicator skilled at explaining complex issues in plain language, managing escalations, and utilizing modern tools and AI workflows to drive efficiency.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Good Nutrition
Atlanta, GA
2025.04 - Current
  • Delivered prompt, clear, and empathetic client communication across multi-channel support environments under time pressure.
  • Managed proactive customer outreach and digital notifications to strengthen client engagement and satisfaction.
  • Acted as a reliable team player, accurately managing inquiry queues and prioritizing high-volume requests with strict attention to detail.

Vitamin Manager

Sprouts Farmers Market Inc.
Decatur, GA
2020.02 - 2025.01
  • Provided high-touch, consultative customer service, translating complex product specifications into clear, digestible information for clients.
  • Exercised high accountability and self-direction by autonomously overseeing departmental workflows, inventory accuracy, and operational efficiency.
  • Resolved escalated customer issues independently without a rigid playbook, ensuring complete issue ownership from discovery to resolution.

Customer Service Representative

Kroger
Decatur, GA
2017.07 - 2020.11
  • Resolved customer complaints and escalated inquiries through effective conflict resolution, active listening, and clear verbal communication.
  • Maintained high accuracy under high-volume pressure during peak operating hours while managing transactions and inquiries.

Education

South Gwinnett High School
Snellville, GA

Skills

  • Support Channels: Chat-First Support, Email, High-Volume Inbound/Outbound
  • Software & Tools: Slack, Zoom, Intercom, AI Productivity Tools
  • Core Competencies: Technical Troubleshooting, Accountable & Self-Driven, Escalation Resolution, Detail-Oriented Data Accuracy, Active Listening, Cross-Functional Teamwork

Timeline

Customer Service Representative

Good Nutrition
2025.04 - Current

Vitamin Manager

Sprouts Farmers Market Inc.
2020.02 - 2025.01

Customer Service Representative

Kroger
2017.07 - 2020.11

South Gwinnett High School
Latanya Smith