Summary
Overview
Work History
Education
Skills
Timeline
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Lataraka Moore

Memphis,TN

Summary

Experienced professional aiming to secure a challenging opportunity to fully utilize experience and skills, while making a significant contribution to the success of a company with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Office Representative

Sanders Automotive
03.2022 - Current
  • Interacted with customers by phone, email, or in-person to provide information as well as take payments.
  • Collected finances and decreased collections amount by 10%.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Welcomed office visitors and alerted staff of arrivals.
  • Interacted with customers by phone, email, or in-person to provide information as well as take payments.
  • Maintained and updated office records, both digital and physical.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Inbound Call Center Representative

Digital Media Solutions
09.2021 - 03.2022
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information as well as answer health related questions.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Increased health care device sales by 20%.

Teacher

Toddler Town
09.2020 - 03.2022
    • Prepare and implement unique and personal development lessons for students of age four years old in subjects of math, reading, and writing
    • Create weekly progress reports for each student for personal development at home
    • Establish parent-teacher relationship that focuses on student development and behavior as well as open communication about student progress
    • Create and distribute well balance lunches and snacks
    • Manage students daily physical activity with well thought out games and exercises
    • Assist owner with administrative duties, bookkeeping, cleaning, and student pick-up
    • Supported student physical, mental, and social development using classroom games and activities.
    • Work with other teachers to create new activities that present age level challenges that develops student's creativity
    • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
    • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

Package Handler

UNITED PARCEL SERVICE, UPS
10.2016 - 04.2020
  • Sorted items according to its destination.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Labeled packages according to instructions provided on work order.
  • Increased production by 10%.

Assistant Manager

Payless ShoeSource
06.2013 - 02.2016
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Kept retention rate at 90% or higher.
  • Created a warm welcoming shopping environment for customers
  • Assisted in creating employee schedules
  • Assisted with hiring, training, and coaching of new staff
  • Motivated employees to improve morale, performance, and sales
  • Addressed customer inquiries and resolved complaints
  • Managed merchandise selection, window displays, and stocking
  • Merchandising
  • Budgeting Training/development Inventory Management
  • Time Management
  • Microsoft Office
  • Payroll

Education

B.S - Criminal Justice

Tennessee State University
Nashville, TN
2013

B.S - Nursing

LeMoyne-Owen College
Memphis, TN
2011

Skills

    • Customer Service
    • Front Office Operations
    • Ethical Standards
    • Microsoft Office
    • Active Listening
    • Management/Training and Development
    • Interpersonal Skills
      • Office Equipment Maintenance
      • Time Management
      • Billing Procedures and Payroll
      • Operation and Control
      • Confidential Records Management
      • Inventory Management
      • Merchandising

Timeline

Office Representative

Sanders Automotive
03.2022 - Current

Inbound Call Center Representative

Digital Media Solutions
09.2021 - 03.2022

Teacher

Toddler Town
09.2020 - 03.2022

Package Handler

UNITED PARCEL SERVICE, UPS
10.2016 - 04.2020

Assistant Manager

Payless ShoeSource
06.2013 - 02.2016

B.S - Criminal Justice

Tennessee State University

B.S - Nursing

LeMoyne-Owen College

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Lataraka Moore