Latarsha Johnson
Hopkins,SC
Summary
Dedicated professional with extensive experience at Service Solutions Group Inc., excelling in team collaboration and facilities maintenance. Proven track record in enhancing cleanliness standards and implementing eco-friendly practices. Skilled in inventory management and problem-solving, ensuring a safe and welcoming environment for all users. Committed to fostering positive relationships and improving operational efficiency.
Overview
2024
2024
years of professional experience
Work History
Custodian
Usc
Columbia Sc
2020 - 05.2023
- Maintained cleanliness and organization of assigned areas to ensure a safe environment.
- Operated floor cleaning equipment to perform routine cleaning tasks efficiently.
- Assisted in waste management by properly disposing of materials in designated containers.
- Replenished supplies and ensured availability of cleaning materials throughout the facility.
- Collaborated with team members to complete daily cleaning schedules effectively.
- Reported maintenance issues to management for timely resolution and improved facility conditions.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported damages and hazardous conditions to management for further action.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Reported vandalism or other damage to property to supervisor.
- Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
Head Custodian
Service Solutions Group Inc.
Columbia, SC
2014 - 06.2019
- Supervised custodial staff to ensure compliance with cleanliness and safety standards.
- Developed and implemented cleaning schedules for efficient workflow management.
- Trained new team members on proper use of cleaning equipment and safety protocols.
- Conducted regular inspections of facilities to identify maintenance needs and improve conditions.
- Maintained records of cleaning activities to support facility management reporting requirements.
- Led initiatives to enhance eco-friendly cleaning practices within the organization.
- Collaborated with management to address and resolve facility-related issues effectively.
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Organized daily cleaning schedules for custodial team.
- Improved safety standards by promptly addressing potential hazards, such as wet floors, loose wiring, or broken fixtures.
- Boosted team morale by providing consistent guidance, feedback, and support to custodial staff members.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
Assistant Manager
Spring Hill Suites
Columbia Sc
2011 - 05.2015
- Assisted in daily operations to ensure smooth front desk functionality and guest satisfaction.
- Trained and mentored new staff on hotel policies, procedures, and customer service standards.
- Implemented process improvements that enhanced efficiency in guest check-in and check-out procedures.
- Coordinated with housekeeping to maintain high cleanliness standards across guest rooms and common areas.
- Resolved guest complaints promptly to uphold quality service and enhance overall experience.
- Facilitated staff meetings focused on performance enhancements and team collaboration initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma - Basic
Eau Claire High School
Columbia, SCSkills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Team collaboration
- Cleaning expertise
- Floor cleaning and buffing
- Customer service-focused
- Skilled housekeeper
- Facility opening and closing
- Work orders
- Client communication
- Inventory management
- Facilities maintenance
- Policy and procedure enforcement
- Building inspection
- Crew supervision
- Supply management
- Lock and key management
- Restroom cleaning
- Health and safety compliance
- Trash removal
- Routine Inspections
Timeline
Custodian
Usc
2020 - 05.2023
Head Custodian
Service Solutions Group Inc.
2014 - 06.2019
Assistant Manager
Spring Hill Suites
2011 - 05.2015
High School Diploma - Basic
Eau Claire High School