Latasha Baker
Health Information Management Technician
McDonough,NY
Summary
Dependable coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
United Healthcare Group
Atlanta, GA
01.2022 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
Release of Information Specialist
Ciox Healthcare
Atlanta, GA
09.2021 - Current
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Resolved medical record discrepancies by collecting and analyzing information.
- Reproduced protected health information by using data extraction and file management techniques.
- Completed certifications and notarization of documents for court and legal purposes.
- Navigated within patient records to locate requested documentation, successfully completing over [Number] requests per day.
- Maintained accuracy, completeness and security for medical records and health information.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Secured medical records against loss or unauthorized access.
Member Service Representative
Aerotek
Atlanta, Georgia
03.2021 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Described product highlights and benefits to help guide purchasing decisions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Health Information Technology
American Public University System
Charles Town, WV05.2023
Associate of Applied Science - Health Information Technology
Ogeechee Technical College
Statesboro, GA05.2021
Skills
- Patient Rapport
- Program Oversight
- Database Search and Data Entry Skills
- Gathering Information From Patients
- Patient Care
- Customer Service
- Appointment Scheduling
- Patient Confidentiality and Data Security
- Medical Data Collection
- HIPAA Compliance
- Quality Standards and Protocols
Timeline
Patient Care Coordinator
United Healthcare Group
01.2022 - Current
Release of Information Specialist
Ciox Healthcare
09.2021 - Current
Member Service Representative
Aerotek
03.2021 - 09.2021
Bachelor of Science - Health Information Technology
American Public University System
Associate of Applied Science - Health Information Technology
Ogeechee Technical College
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