Latasha Baker
McDonough,GA
Summary
Results-driven and highly skilled healthcare administrative professional with a proven track record in leading and optimizing administrative processes within healthcare settings. Extensive experience in healthcare administration, exceptional organizational abilities, and a commitment to ensuring the delivery of high-quality patient care. Adept at overseeing multidisciplinary teams, implementing efficient workflows, and ensuring compliance with healthcare regulations. Possessing a strong background in electronic health records (EHR) management, healthcare finance, and strategic planning. Proven ability to foster positive relationships with healthcare professionals, staff, and external stakeholders. Eager to contribute strategic insights, drive operational excellence, and lead initiatives that enhance overall administrative effectiveness in a dynamic healthcare environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Records and Health Information Technician
Included Health
Remote
01.2022 - Current
- Mentor team of medical records professionals, fostering collaborative and efficient work environment
- Lead initiatives to optimize medical records workflows, resulting in increase in efficiency and reduction in processing times
- Implement rigorous quality assurance measures, ensuring 99% accuracy rate in maintaining and updating medical records
- Ensure strict adherence to HIPAA regulations and other privacy standards, maintaining confidentiality and security of patient health information
- Provide exemplary customer service to internal and external stakeholders, addressing inquiries and resolving issues with focus on customer satisfaction
- Consistently meet or exceed deadlines for medical records requests, ensuring timely and accurate release of information.
Health Information Management Specialist
Ciox Health, Health Information Management
Remote
01.2021 - 01.2023
- Proficiently managed electronic health records, facilitating smooth transition from paper to electronic systems and ensuring accessibility for authorized users
- Executed timely and accurate release of information processes, complying with legal requirements, and facilitating secure exchange of health information
- Collaborated with healthcare providers, administrative staff, and IT teams to implement and optimize health information systems, contributing to seamless data integration and interoperability
- Streamlined record retrieval process, resulting in 20% reduction in turnaround time for responding to requests from healthcare providers and other authorized entities.
Member Service Specialist
Sykes Enterprises, Incorporated
Remote
01.2020 - 01.2021
- Achieved consistently high customer satisfaction scores, exceeding departmental benchmarks by maintaining positive and empathetic communication with members
- Successfully resolved complex member issues, resulting in 15% reduction in escalated cases and 10% increase in member retention rates
- Demonstrated strong upselling skills by promoting additional services and products, contributing to 20% increase in revenue from existing members
- Improved response time for member inquiries by implementing streamlined processes, reducing average query resolution time by 25%
- Spearheaded and implemented process improvement initiatives that enhanced efficiency of member service operations
- Utilized data analysis tools to identify trends and areas for improvement, leading to development of targeted strategies that enhanced overall member experience.
Education
Bachelor of Science - Health Information Management
American Public University System
Charles Town, WV02.2024
Associate of Applied Science - Health Information Management Technology
Ogeechee Technical College
Statesboro, GA08.2021
Skills
- Healthcare Regulations and Compliance
- Electronic Health Records (EHR) Management
- Medical Billing and Coding
- Health Information Management
- Patient Care Coordination
- Leadership and Management
- Communication Skills
- Problem-Solving
- Healthcare IT Literacy
- Customer Service
- Strategic Planning
- Healthcare Quality Improvement
- Interpersonal Skills
- Time Management
- Conducted regular quality assurance audits on health records, identifying discrepancies and implementing corrective measures to enhance data integrity
- Led or participated in HIM-related projects, ensuring successful implementation and integration of new technologies or processes
Certification
RHIA Eligible, Registered Heath Information Administrator
Timeline
Medical Records and Health Information Technician
Included Health
01.2022 - Current
Health Information Management Specialist
Ciox Health, Health Information Management
01.2021 - 01.2023
Member Service Specialist
Sykes Enterprises, Incorporated
01.2020 - 01.2021
Bachelor of Science - Health Information Management
American Public University System
Associate of Applied Science - Health Information Management Technology
Ogeechee Technical College