Latasha Blackwell
CA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged mobile app proficiency and a strong work ethic at Instacart to significantly improve order accuracy and efficiency. My background also includes roles that demanded reliability, punctuality, and exceptional service, resulting in increased loyalty and operational excellence across various positions.
Professional shopper prepared for ensuring customer satisfaction through accurate and timely order fulfillment. Known for reliable task execution and flexibility in dynamic work environments. Exhibits strong teamwork and problem-solving skills, fostering collaborative atmosphere.
Experienced with navigating diverse shopping environments and promptly fulfilling customer orders. Utilizes effective communication to ensure accuracy and satisfaction. Track record of organizational skills and adaptability in fast-paced settings.
Professional shopper with strong track record in providing exceptional customer service and efficient order fulfillment. Skilled in navigating and selecting high-quality products while adhering to client specifications. Valued team player who adapts seamlessly to changing demands and prioritizes achieving tangible results. Reliable and effective in ensuring timely and accurate deliveries, fostering customer satisfaction.
Overview
22
22
years of professional experience
Work History
Instacart Shopper
Instacart
05.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Consulted with customers on food selections and custom order requests.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Developed strong working relationships with store employees, facilitating efficient navigation and item location.
Activity Director
Pacific Pointe Retirement Inn
07.2011 - 06.2014
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
Activities Aide
Eldorado Care Center
07.2008 - 06.2011
- Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
- Developed creative, customized therapeutic programs that addressed unique patient interests and abilities.
- Organized special events and outings for residents, promoting mental engagement and physical activity.
- Assisted in the planning and execution of special projects, contributing to facility-wide improvements in resident quality of life.
- Implemented safety protocols during all activities, minimizing risk of injury for both patients and staff members.
- Collaborated with interdisciplinary teams for comprehensive care plans, resulting in improved patient satisfaction.
- Developed strong relationships with local community organizations, broadening opportunities for residents to engage in meaningful social experiences outside of the facility.
- Served as liaison between activity department and nursing staff to ensure seamless integration of therapeutic programs into overall care plans.
- Promoted physical fitness among residents through guided exercise classes tailored to various ability levels, improving overall health and mobility.
- Coordinated with volunteers to enhance program offerings, expanding the range of available activities for residents.
- Incorporated sensory stimulation activities into programming for patients with cognitive impairments, supporting their cognitive function and emotional wellbeing.
Payroll Specialist
Intuit
07.2005 - 07.2008
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
Customer Service Representative
Eastridge Group
07.2003 - 07.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Garfield High School
San Diego, CA06-1992
Skills
- Mobile app proficiency
- Reading comprehension
- Strong work ethic
- Product picking
- Reliability and punctuality
- Order accuracy
- Efficient shopping
- Quick learner
- Food safety awareness
- Route planning
- Delivery management
- Store relations
- Vehicle upkeep
- Hospitality and accommodation
Timeline
Instacart Shopper
Instacart
05.2019 - Current
Activity Director
Pacific Pointe Retirement Inn
07.2011 - 06.2014
Activities Aide
Eldorado Care Center
07.2008 - 06.2011
Payroll Specialist
Intuit
07.2005 - 07.2008
Customer Service Representative
Eastridge Group
07.2003 - 07.2005
High School Diploma -
Garfield High School
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