LaTasha Brice
Cordova,TN
Summary
Proven track record in enhancing customer loyalty and boosting sales revenue, demonstrated during my tenure at Apple. Adept at problem-solving and computer proficiency, I excel in high-stress situations by applying critical thinking and active listening to achieve satisfactory outcomes. Consistently surpassed sales targets through strategic planning and effective communication, contributing to significant business growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
GE Appliances
Memphis, TN
03.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Sales Representative
Apple
Memphis, TN
04.2020 - 03.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Cigna
Customer Service Represenative
Memphis, TN
10.2016 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Messick High School
Memphis, TN09.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Money handling abilities
Timeline
Customer Service Representative
GE Appliances
03.2022 - 10.2024
Sales Representative
Apple
04.2020 - 03.2022
Cigna
Customer Service Represenative
10.2016 - 08.2020
Messick High School