Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Latasha Brodie

Indianapolis,IN

Summary

Customer Service experience with 10 years of inside and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support stressed-out clients. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.

Overview

1
1
Certification

Work History

Service Desk Associate

Menards
Indianapolis, IN
09/13/13 - Current
  • Resolved customer inquiries in a timely manner with an emphasis on customer satisfaction.
  • Maintained accurate records of customer interactions, inquiries, and resolutions.
  • Collaborated with other departments to facilitate resolution of customer issues.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Team Leader

Finish Line
Indianapolis, IN
09/19/19 - Current
  • Established clear expectations for employees, providing guidance when needed.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Have daily staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assigned projects and distributed tasks to team members

CNA

Changing Home Care
Avon, IN
03/20/17 - 09.2023
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.

Education

Associate of Science - Mathematics

Ivy Tech Community College of Indiana
Indianapolis, IN
09.2004

High School Diploma -

Arsenal Technical High School
Indianapolis, IN
06.2000

Skills

  • Doer I like a challenge like to get it done
  • Team Building
  • Company Policies and Procedures
  • Solving issues
  • Get along well with others
  • Customer service

Languages

English
Professional

Certification

  • CNA AND QMA

Timeline

Service Desk Associate

Menards
09/13/13 - Current

Team Leader

Finish Line
09/19/19 - Current

CNA

Changing Home Care
03/20/17 - 09.2023

Associate of Science - Mathematics

Ivy Tech Community College of Indiana

High School Diploma -

Arsenal Technical High School

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Latasha Brodie