LATASHA BROWN
Macon,GA
Summary
Strong history of exercising reasoned thinking during crisis events, documentation, and sound judgement. Develops strong rapport with people and colleagues. Excellent command in safety, security and emergency management protocols. Seeking to leverage my background into public service.
Overview
8
8
years of professional experience
Work History
Call Center Representative
First Choice Primary Care
09.2022 - Current
- Answering incoming calls in a courteous, confidential, compassionate and professional manner.
- Scheduled patient appointments and inform patients of any necessary instructions, directions, phone numbers, address, and fax numbers.
- Follow workflows for various appointments as needed.
- Called patients to reschedule and cancel appointments as needed.
- Obtained and enter new patient demographics into computer system.
- Verify patients insurance eligibility and update patient information.
- Forward and document triage call to appropriate personnel.
Correctional Officer
Riverbend Correctional Facility
06.2018 - 03.2022
- Responsible for maintaining the safety of the public and security male offenders.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared, processed and maintained forms, reports, logs, and records.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts to assure accountability and visibility of offenders.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Mental Health Technician
Lakebridge Behavioral Health Systems
09.2015 - 02.2017
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Maintained patient records, documenting changes in patient condition.
Education
Bachelor of Science - Criminal Justice Concentration of Administration
Strayer University
Washington, DC12.2023
Skills
- Excellent Communication
- Detailed Oriented
- Social & Self Awareness
- Problem Solving
- Active Listening
- Crisis Management
- Records Management
- Agility
- Public Safety
- Organizational
- Decision Making
Timeline
Call Center Representative
First Choice Primary Care
09.2022 - Current
Correctional Officer
Riverbend Correctional Facility
06.2018 - 03.2022
Mental Health Technician
Lakebridge Behavioral Health Systems
09.2015 - 02.2017
Bachelor of Science - Criminal Justice Concentration of Administration
Strayer University
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