LATASHA BROWN
Criminal Justice
Macon,GA
Summary
Experienced Correctional Officer with strong history of exercising reasoned thinking during crisis events, documentation, and sound judgment. Develops strong rapport with people and colleagues. Excellent command in safety, security and emergency management protocols. Seeking to leverage background into public service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
First Choice Primary Care
09.2022 - 06.2023
- Scheduled patient appointments and inform patients of any necessary instructions, directions, phone numbers, address, and fax numbers.
- Follow workflows for various appointments as needed.
- Called patients to reschedule and cancel appointments as needed.
- Obtain and enter new patient demographics into EMR systems.
- Verify patients insurance eligibility and update patient information.
- Forward and document triage call to appropriate personnel.
Correctional Officer
Riverbend Correctional Facility
06.2018 - 03.2022
- Responsible for maintaining safe and secure facilities. .
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Prepared, processed and maintained forms, reports, logs, and records.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts to assure accountability and visibility of offenders.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Observed behavior of residents individually and in groups.
Mental Health Technician
Lake Bridge Behavioral Health Systems
09.2015 - 02.2017
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained patient records, documenting changes in patient condition.
Education
Bachelor of Science - Criminal Justice Concentration of Administration
Strayer University
Washington, DC12.2023
Skills
- Excellent Communication
- Detailed Oriented
- Social & Self Awareness
- Problem Solving
- Active Listening
- Crisis Management
- Records Management
- Agility
- Public Safety
- Organizational
- Decision Making
- Microsoft Suits
Certification
- Certified Basic Correctional Officer, Georgia Public Safety Training Center - 2005
Timeline
Call Center Representative
First Choice Primary Care
09.2022 - 06.2023
Correctional Officer
Riverbend Correctional Facility
06.2018 - 03.2022
Mental Health Technician
Lake Bridge Behavioral Health Systems
09.2015 - 02.2017
Bachelor of Science - Criminal Justice Concentration of Administration
Strayer University
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