Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LaTasha Brown

Mobile,AL

Summary

Personable and dedicated Customer Service Representative with extensive experience in variety industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Online Order Filling Team Associate

Walmart
Mobile, AL
10.2023 - Current
  • Fill and dispense online orders
  • Locate, prepare, and package merchandise, ensuring the accuracy of orders prior to pick up
  • Make appropriate product substitutions and consult with the customer as needed to ensure satisfaction

Inbound Mail Room Associate

Clark Personnel
Mobile, AL
06.2023 - 09.2023
  • Sorted incoming mail for processing delivered by USPS
  • Opens and prepare mail for scanning
  • Operate high speed scanner to complete batches
  • Troubleshoot machine issues when necessary
  • Other duties as assigned

Customer Service Representative

Daher Aerospace
Mobile, AL
01.2022 - 05.2023
  • Processed orders for new stock and tracked delivery status.
  • Conducted regular physical inventories of all items in the warehouse.
  • Assigned unique codes to identify each item in the inventory system.
  • Verified accuracy of incoming shipments against purchase orders and invoices.
  • Performed cycle counts to verify existing inventory levels on a periodic basis.
  • Worked closely with other departments to coordinate product deliveries.
  • Resolved issues related to damaged or incorrect materials received.

Office Administrative Assistant

UniFirst Corporation
Mobile, AL
11.2015 - 12.2022
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Organized and maintained filing systems, both paper and electronic.
  • Ordered supplies and maintained an inventory of office equipment.
  • Provided support to other departments by completing clerical tasks as needed.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Processed payments, refunds and adjustments to customer accounts.
  • Contacted customers to discuss and resolve past due accounts.

Customer Service Representative

Alorica
Saraland, AL
11.2013 - 11.2015
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.

Education

High School Diploma -

Leflore High School
Mobile, AL
05.2006

Skills

  • Inbound and Outbound Calling
  • Data Entry
  • Active Listening
  • Adaptive Team Player
  • Typing Proficiency
  • Customer Service
  • Office Equipment Proficiency
  • Call Center Operations
  • Problem-Solving Abilities
  • Administrative Support
  • Service Upselling
  • Positive and Professional
  • Problem Resolution
  • Inventory Control
  • Warehousing Processes
  • Collections

References

References available upon request.

Timeline

Online Order Filling Team Associate

Walmart
10.2023 - Current

Inbound Mail Room Associate

Clark Personnel
06.2023 - 09.2023

Customer Service Representative

Daher Aerospace
01.2022 - 05.2023

Office Administrative Assistant

UniFirst Corporation
11.2015 - 12.2022

Customer Service Representative

Alorica
11.2013 - 11.2015

High School Diploma -

Leflore High School

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LaTasha Brown