Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Dianna Slaughter- Wiseman

Holly Springs,MS

Summary

Qualified Customer Service Associate with a proven track record in team leadership and Certified Nursing Assistant, recognized for exceptional teamwork and customer service. Proven ability to enhance customer experience and improve operational efficiency while maintaining a positive attitude. Committed to professional advancement in customer service and quality assurance.

Overview

21
21
years of professional experience

Work History

Online Order Filling Team Associate

Walmart
Holly Springs, MS
01.2023 - Current
  • **Online Order Fulfillment**
  • Complete and dispense online orders with accuracy.
  • Locate, prepare, and package merchandise, ensuring that orders are accurate before pick-up.
  • Substitute appropriate products and consult with customers as necessary to meet their expectations.

Shift Leader (Retail Department)

Love's
Holly Springs, MS
02.2021 - 12.2022
  • Provided expedited customer service and maintained a safe, clean, and well-maintained rest stop, facilitating prompt return to travel for customers.
  • Supervised training on all job-related aspects, including company policies, operational procedures, customer service standards, and safety protocols.
  • Oversaw daily workflow and scheduled staff to ensure adequate shift coverage.
  • Utilized POS system to monitor inventory levels and verify cash flow accuracy.

Team Leader (Housekeeping Department)

Red Carpet Inn Houma, Louisiana
Houma, LA
08.2018 - 03.2020
  • Provided exceptional customer service, ensuring that guests’ housekeeping requirements were met promptly and efficiently to ensure a comfortable stay.
  • Effectively performed general cleaning duties and assisted with the supervision of both full-time and part-time staff members.
  • Developed detailed staffing schedules and assigned tasks to optimize operational efficiency and ensure seamless coordination of departmental work.

Certified Nursing Assistant

Chateau Terrebonne Health Care
Houma, LA
08.2003 - 02.2005
  • Planned and executed the daily living and dining requirements for assigned resident groups.
  • Conducted check-ins and identified significant issues that necessitated immediate intervention.
  • Implemented the necessary interventions to ensure a safe and clean environment.
  • Assessed the skin conditions of all residents and reported any findings to the Licensed Staff assigned to the unit.
  • Assisted Licensed Staff in positioning residents who required treatment.
  • Documented vital parameters and maintained an electronic record of all relevant information.
  • Performed additional tasks as assigned by Licensed Staff, the Director of Nursing, or the Assistant Director of Nursing.

Education

CNA Certification - Nursing

L. E. Fletcher Technical Community College
Houma, LA
08-2001

Skills

  • Customer service
  • Collaborative teamwork
  • Constructive mindset
  • Proactive learner
  • Goal setting and achievement
  • Effective time management
  • Problem solving
  • Decision-making capacity
  • Team building
  • Workflow optimization
  • Effective Communication Skills
  • Dependability and reliability
  • Leadership qualities
  • Technical proficiency
  • Fluent in English

Affiliations

Dedicated Choir Member and Youth Department Leader | First Pentecostal Church | Holly Springs, MS

References

References available upon request.

Timeline

Online Order Filling Team Associate

Walmart
01.2023 - Current

Shift Leader (Retail Department)

Love's
02.2021 - 12.2022

Team Leader (Housekeeping Department)

Red Carpet Inn Houma, Louisiana
08.2018 - 03.2020

Certified Nursing Assistant

Chateau Terrebonne Health Care
08.2003 - 02.2005

CNA Certification - Nursing

L. E. Fletcher Technical Community College

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Dianna Slaughter- Wiseman