Shateara Booker
Buckeye,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Online Order Filling Team Associate
Walmart
02.2026 - Current
- Collaborated with team members to maintain inventory accuracy and streamline restocking processes.
- Implemented process improvements to enhance workflow efficiency in merchandise handling.
- Coordinated with management to address customer inquiries and resolve issues promptly.
- Monitored compliance with safety protocols, fostering a secure shopping environment for customers and staff.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty through effective communication.
Cosmetologist
Self Employed
09.2017 - Current
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Offered highly skilled and diverse salon services to over 1 daily customers, including cuts, color services and extensions.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Maintained clients' treatment records and designed long-term care programs for return customers.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Suggested treatments and styles to suit customers' appearance and desired look.
Call Center Customer Service Agent
IQor for T-Mobile
09.2020 - 11.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Consulted with customers regarding needs and addressed concerns.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Picker/Packer Associate
Amazon
03.2020 - 09.2020
- Verified labels for appropriate order numbers and item specifications.
- Confirmed items picked for orders by keying codes into system.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Education
Cosmetology License - Cosmetology
Academy School of Beauty
Avondale AZ07.2016
High School Diploma -
La Joya Community High School
Avondale, AZ05.2012
Skills
- Customer consultation
- Hair coloring expert
- Standard waxing understanding
- Clear communication
- Hair styling
- Customer service
- Quality Assurance
- Heavy lifting
- Stockroom procedures
- Product organization
- RF scanning devices
- Adaptive team player
- Customer support
- Account management
- Conflict mediation
Timeline
Online Order Filling Team Associate
Walmart
02.2026 - Current
Call Center Customer Service Agent
IQor for T-Mobile
09.2020 - 11.2021
Picker/Packer Associate
Amazon
03.2020 - 09.2020
Cosmetologist
Self Employed
09.2017 - Current
Cosmetology License - Cosmetology
Academy School of Beauty
High School Diploma -
La Joya Community High School