Yashira M. David Hance
Irving,TX
Summary
Customer service-oriented professional with comprehensive training in phlebotomy techniques. Proven ability to deliver exceptional service while ensuring accurate specimen collection and patient comfort. Skilled communicator proficient at building rapport with diverse clientele and collaborating effectively within team environments. Detail-oriented, adaptable, and committed to providing high-quality care and support in both medical and customer service settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Order Filling Team Associate
Walmart
Irving, TX
01.2023 - 05.2024
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintain a healthy and safe environment following facility protocols and procedures
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Locate, prepare, and package merchandise, ensuring the accuracy of orders before pick-up
Phlebotomy Training Specialist
Phlebotomy technician certification
Richardson, TX
01.2024 - 02.2024
- Completed comprehensive training program in phlebotomy techniques, including venipuncture, capillary puncture, and specimen handling procedures
- Acquired hands-on experience in using phlebotomy equipment such as needles, syringes, and blood collection tubes while maintaining a sterile environment
- Successfully mastered techniques for patient comfort and safety during blood collection procedures, including effective communication and calming techniques
- Participated in mock scenarios and practical exercises to simulate real-world phlebotomy situations and enhance skill proficiency.
Patient Care Assistant Volunteer
Methodist Dallas Medical Center
Beckley, Dallas, TX
06.2020 - 08.2020
- Supplied all of the emergency rooms with gowns, gloves, and hand sanitizers to ensure they were prepared for the incoming patients and the nurse assisting them
- I picked up patients from different pavilions around the hospital and transported them using a wheelchair to their designated hospital floor for their doctor's appointments
- I was also able to interact with patients and make them feel welcome
- Ensuring customer satisfaction by routinely following up with patients from the emergency department unit and those who have been discharged
- While they waited for assistance, I supported them with my empathy, listening skills, and activities such as word puzzles to help them unwind and divert their attention.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX01.2025
Certificate in Phlebotomy Technician -
Phlebotomy Training Specialists
Richardson, TX02-2024
High School Diploma -
Moises E Molina High School
Dallas, TX06-2017
Skills
- Proficient in venipuncture, capillary puncture, and specimen handling
- Strong understanding of medical terminology and anatomy
- Excellent communication and interpersonal skills
- Attention to detail and ability to follow protocols and procedures
- Familiarity with HIPAA regulations and patient confidentiality
- Identifying issues, analyzing root causes, and finding solutions to address customer inquiries or complaints effectively
- Effective time management skills to prioritize tasks, handle multiple customer inquiries simultaneously, and meet deadlines
- Ability to attentively listen to customer inquiries, concerns, and feedback to provide appropriate solutions and assistance
Certification
- Certified Phlebotomy Technician (CPT)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Phlebotomy Training Specialist
Phlebotomy technician certification
01.2024 - 02.2024
Online Order Filling Team Associate
Walmart
01.2023 - 05.2024
Patient Care Assistant Volunteer
Methodist Dallas Medical Center
06.2020 - 08.2020
Bachelor of Science - Nursing
The University of Texas At Arlington
Certificate in Phlebotomy Technician -
Phlebotomy Training Specialists
High School Diploma -
Moises E Molina High School
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