LaTasha Brown
Portfolio Recovery Associates
Arlington,TX
10
years of professional experience
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Work History
Regulatory Complaint Analyst
2 Years 5 Months- Analyze customer complaints to identify trends.
- Review, Investigate and Respond to Complaints submitted through the CFPB portal and from the Better Business Bureau.
- Ensuring compliance with both the FDCPA as well as the FCRA
Operations Manager
2 Years 6 Months- Researched and resolved customer credit disputes, carefully verifying debt validity and collectability.
- Oversaw a team of 11 associates, ensuring strict adherence to all departmental policies and procedures.
- Provided comprehensive weekly coaching and feedback to enhance team performance.
- Facilitated weekly team meetings and conducted regular audits to maintain high quality standards.
Dispute Specialist
3 Years 1 Month- Investigated complex credit disputes submitted via the E-Oscar system as well as through written correspondence.
- Verified the validity of debts to determine appropriate next steps for collection.
8 Months
- Assisted members and healthcare providers with verifying medical benefits and coverage.
- Reviewed and explained medical claims to ensure accuracy and resolve inquiries.
Fraud Specialist
6 Months- Supported customers who were victims of debit card fraud, guiding them through the reporting and resolution process.
Auto Loan Specialist
1 Year 3 Months- Fielded customer inquiries regarding auto loans and vehicle titles.
- Processed customer payments efficiently and managed basic account collections.
Education
Skills
Assisted in resolving customer complaints efficiently.
Collaborated effectively with team members to achieve shared goals.
Supported teamwork and fostered a collaborative environment.
Organized tasks to meet deadlines consistently.
Maintained high standards of accuracy and thoroughness.
Juggled multiple priorities while maintaining productivity.
Timeline
Regulatory Complaint Analyst
Portfolio Recovery Associates
2024.01 - CurrentRead More
Operations Manager
Portfolio Recovery Associate
2021.07 - 2024.01Read More
Dispute Specialist
Portfolio Recovery Associate
2018.06 - 2021.07Read More
Aetna Health Concierge
2017.10 - 2018.06Read More
Fraud Specialist
Bank of America
2017.04 - 2017.10Read More
Auto Loan Specialist
Chase Bank
2016.01 - 2017.04Read More
Callaway High school
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Alcorn State University
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