Latasha Charles
Miami,USA
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals.
Overview
20
20
years of professional experience
Work History
Concessions Supervisor
Hard Rock Stadium
08.2024 - Current
Salon Manager
Studio Fix Hair & Spa
01.2016 - Current
- Accomplishes department objectives by managing staff; planning and evaluating department activities
- Maintains staff by recruiting, selecting, orienting, and training employees
- Ensures a safe, secure, and legal work environment
- Develops personal growth opportunities
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results
- Coaches, counsels, and disciplines employees
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information
- Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes
- Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Maintains quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems, and recommending system improvements
- Contributes to team effort by accomplishing related results as needed
- Filed claims for cranial prosthesis patients to receive monofilament wigs after chemotherapy
- Medical terminology used on all claims and case notes.
Salon Manager
Excel Beauty Salon
02.2009 - 01.2016
- Facilitate weekly meetings
- Follow up with clients to confirming scheduled appointments
- Oversees all aspects of salon operations
- Achieves sales goals through exceptional customer service, cost control and marketing
- Analyzes various reports, including sales reports, time reports and loss prevention reports
- Develops and maintains local business relationships
- Understands the needs of customers; handles and resolves customer service issues to maintain customer loyalty
- Conducts quality consultations by suggesting hairstyles according to physical features of the customer
- Conduct interviews, recruits new staff, and retain staff
- Ensures all staff licenses are current.
Manager
Chuck E Cheese's
01.2008 - 01.2009
- Responsible for the opening / closing of the restaurant
- Supervising and overseeing daily store operations
- Taught and motivated team members to maintain high quality guest service and safety
- Responsible for hiring, training new staff, developing and evaluating cast members
- Exercised excellent judgment in cost control procedures, financial accounting, inventory levels and labor management
- Made daily decisions regarding time management, staff scheduling, upholding company standards, product quality and cleanliness standards
- Conduct weekly meetings on restaurants productive and staff performance.
Crime Intelligence Technician
Department of Children & Families
01.2007 - 01.2008
- Worked closely with all departments to support referrals success
- Attended weekly team meetings and monthly individual supervision
- Strong ability to handle highly detailed tasks while maintaining knowledge of the context of all tasks
- Conducted investigative checks of materials such as driver's licenses, photos, criminal histories, wage reports, titles, and liens
- Analyzed and reviewed criminal history results both state and nationwide
- Compiled information through use of computer operation systems and records and reports
- Retrieved information from storage for use in investigations
- Reviewed large amounts of criminal intelligence data to determine the significance, completeness, and usefulness of the data
- Ability to utilize fingerprinting device effectively.
Health Records Analyst/Service Representative
Jackson Health System
12.2005 - 01.2007
- Extensive knowledge of social work principles, techniques and practices and their application to casework, group work, and community issues.
- Collected, analyzed, and processed patient medical information to ensure the completeness and accuracy of clinical documentation
- Assigned deficient records to appropriate physicians for completion
- Prepared and scanned patient records according to established procedures
- Filed reports and resolved filing and charting discrepancies in a timely manner
- Maintained records, checked data, and prepared standard reports
- Responsible for protecting patient confidentiality while giving necessary access to providers to promote quality care
- Handled all requests for records from contract compliance, including Appeals Unit, Recovery Unit, and Government Receivables.
Education
Bachelor's degree - Nursing
Keiser University-Ft Lauderdale
Fort Lauderdale03.2022
Associate of Science - Criminal Justice/Psychology
Miami Dade College
Miami01.2021
Criminal Justice/Psychology
Florida Atlantic University
Boca Raton01.2008
Skills
- Microsoft Word
- Excel
- Outlook
- Power Point
- Vista
- Strong Organizational Skills
- Excellent typing skills
- Strong Verbal Communication Skills
- Strong Written Communication Skills
- Customer service
- Training
- Fast-paced environment
- Confidentiality
- Interpersonal communication skills
- Problem solving
- Listening
- Multi-tasking
- Medical claims billing
- ICD-9 codes
- CPT codes
- FSFN Florida Safe Families Network
- Phoenix (FDLE's)
- Lexis Nexis
- Word Perfect 51
- Word Perfect 61
- Typing speed 40 WPM
Timeline
Concessions Supervisor
Hard Rock Stadium
08.2024 - Current
Salon Manager
Studio Fix Hair & Spa
01.2016 - Current
Salon Manager
Excel Beauty Salon
02.2009 - 01.2016
Manager
Chuck E Cheese's
01.2008 - 01.2009
Crime Intelligence Technician
Department of Children & Families
01.2007 - 01.2008
Health Records Analyst/Service Representative
Jackson Health System
12.2005 - 01.2007
Bachelor's degree - Nursing
Keiser University-Ft Lauderdale
Associate of Science - Criminal Justice/Psychology
Miami Dade College
Criminal Justice/Psychology
Florida Atlantic University