Latasha Davis
Summerville ,SC
Summary
Results-driven manager with extensive experience in product development, promotion, and optimization. Proven ability to build lasting client rapport through knowledgeable support and consistent service. Skilled in developing and implementing advanced marketing, prospecting, and merchandising strategies to achieve promotional goals. A track record of success in building networks and supporting branding objectives.
Overview
19
19
years of professional experience
Work History
Community Property Manager
Regus
06.2022 - Current
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious environment.
- Increased lease renewals with proactive communication and timely resolution of tenant issues.
- Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
- Trained and mentored new staff members to ensure consistent delivery of exceptional property management services across the team.
- Developed strong relationships with tenants, fostering a sense of belonging and promoting community cohesion.
- Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
Tax Preparer
First Class Tax
12.2019 - Current
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Finalized and processed paperwork with local, state and federal government authorities.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
- Produced minimum of 60 tax returns weekly to boost firms' filing process.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Computed taxes owed or overpaid for clients.
- Liaised between clients and tax authorities such as IRS representatives.
Substitute Teacher
Kelly Services
08.2014 - Current
- I sat in with students when original teacher was absent.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Property Management
Green's Rental Properties
02.2019 - 04.2024
- Scheduled maintenance calls.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Coordinated 10 major remodeling projects in 2020.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Account Expert
T-Mobile
03.2016 - 02.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests and arranging merchandise pick-up.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Provided primary customer support to internal and external customers.
Reservation Sales Agent
SIX CONTINENTS GROUP
03.2010 - 05.2015
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Customer Service Representative
ADT
02.2009 - 01.2010
- Answered inbound calls for ADT alarm system customers
- Process payments and answered questions for ADT alarm system customer in a call center environment.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Supply Mangement
US AIR FORCE
10.2005 - 05.2008
- Stocked shelves with different types of military uniforms
- Issued military uniforms to military personnel.
- Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Applied insights of global economics and marketing to implement pricing strategies and channels.
- Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
Education
Associate - Criminal Justice
Motte Technical College
Charleston, SC2015
Skills
- Staff Coordination
- Contract Negotiation
- Upbeat and Positive Personality
- Creative Problem Solving
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- De-escalation Techniques
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Computer Proficiency
- Document and Records Management
- Administrative and Office Support
- Staff Training and Development
- Customer Service
- Decision Making
Additional Information
- An interesting position with a growing company , Willing to relocate: Anywhere
Timeline
Community Property Manager
Regus
06.2022 - Current
Tax Preparer
First Class Tax
12.2019 - Current
Property Management
Green's Rental Properties
02.2019 - 04.2024
Account Expert
T-Mobile
03.2016 - 02.2022
Substitute Teacher
Kelly Services
08.2014 - Current
Reservation Sales Agent
SIX CONTINENTS GROUP
03.2010 - 05.2015
Customer Service Representative
ADT
02.2009 - 01.2010
Supply Mangement
US AIR FORCE
10.2005 - 05.2008
Associate - Criminal Justice
Motte Technical College
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