Latasha Fleming
Concord,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Carolina Urology Partners
2019.07 - 2023.06
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Coordination of healthcare benefits
- Input all patient data regarding claims and prior authorizations into system accurately.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
Patient Services Coordinator
Novant Health
2017.09 - 2018.06
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
Secretary
Roseman carpet Cleaning
2008.01 - 2016.01
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
Education
Associates Degree - ARTS
Central Piedmont Community College
Charlotte, NC01.2017
Skills
- Communication
- Attention to detail
- Problem-solving
- Analytical
- Research expertise
- Interpersonal skills
- Time management
Timeline
Medical Receptionist
Carolina Urology Partners
2019.07 - 2023.06
Patient Services Coordinator
Novant Health
2017.09 - 2018.06
Secretary
Roseman carpet Cleaning
2008.01 - 2016.01
Associates Degree - ARTS
Central Piedmont Community College
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