Wesley Olivier
Windermere,US
Summary
Observant and compassionate individual with expertise in developing individualized treatment plans, monitoring patients, and providing therapeutic interventions. Skilled in establishing rapport with clients and families, and working collaboratively with multidisciplinary teams to ensure patient well-being. Proven track record of providing quality care, patient advocacy, and promoting recovery and self-sufficiency. Dynamic professional passionate about providing compassionate care to individuals with mental health and behavioral issues. Proven track record of developing and implementing successful treatment plans that promote recovery and improve quality of life. Skilled in therapeutic interventions, communication techniques, and crisis management.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
AdventHealth Orlando
02.2022 - Current
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
- Scanned and documented new patient information in electronic health records for registration purposes
- Greeted patients immediately upon arrival, providing excellent customer service
- Processed payment transactions for cash, checks, and credit and debit cards
Psych Technician
AdventHealth Orlando
02.2021 - 12.2021
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Scheduled appointments, managed calendars, and coordinated meetings efficiently
- Scanned documents into the electronic health record system securely
- Managed treatment for psychiatric patients by monitoring behaviors, medication compliance, and vital signs 100 percent of the time
- Empowered patients and improved coping by facilitating psycho-educational groups for 12 hours
- Managed individual services in psychosocial treatment, disturbed behavior management, and direct care
Grill Cook
AdventHealth Orlando
08.2019 - 02.2021
- Worked with expeditor to quickly move foods from grills to customers in an 8 minute time window
- Achieve customers' needs by communicating openly with the service staff about individual requirements
- Monitored operation of different pieces of kitchen equipment and notified managers of malfunctions affecting food safety or slowing down cooking times
Sales Associate
JC Penney Co Inc
11.2016 - 08.2018
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained organized, presentable merchandise to drive continuous sales to 100 percent
- Demonstrated selling experience in a fast-paced, service-oriented retail setting
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral 100 percent
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise for 8 hours
- Delivered a high level of assistance by locating products and checking the store system for merchandise at other sites
Brick Specialist
LEGO Group
07.2013 - 08.2015
Education
Bachelor of Science (B.S.) - Health Administration
Louisiana State University at Alexandria
Alexandria, LA12.2026
Associate of Arts - Mass Communications
LaGuardia Community College of The City University of New York
Long island city, NY06.2018
Skills
- Communication
- Friendly, positive attitude
- People skills
- Microsoft Office
- Cash handling accuracy
- Listening skills
- Written and oral communication skills
- Self-awareness
- Adaptability and flexibility
- Time management
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Creative Problem Solving: Resolved product issue through consumer testing.
Timeline
Medical Receptionist
AdventHealth Orlando
02.2022 - Current
Psych Technician
AdventHealth Orlando
02.2021 - 12.2021
Grill Cook
AdventHealth Orlando
08.2019 - 02.2021
Sales Associate
JC Penney Co Inc
11.2016 - 08.2018
Brick Specialist
LEGO Group
07.2013 - 08.2015
Associate of Arts - Mass Communications
LaGuardia Community College of The City University of New York
Bachelor of Science (B.S.) - Health Administration
Louisiana State University at Alexandria
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