Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Lisivel Pitocco

Windermere,FL

Summary

Dynamic with extensive experience in customer relationship management and event planning. Known for a positive attitude and exceptional multitasking abilities, I consistently enhance guest experiences while ensuring meticulous attention to detail. Fluent in Spanish and English, I effectively communicate and resolve conflicts, fostering a welcoming environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Wyndam Vacation Ownership
Lake Buena Vista, FL
02.2024 - 12.2024
  • Welcome visitors with a friendly smile.
  • Assign rooms according to guests’ preferences and provide additional information about the hotel and its amenities.
  • Collaborate with the housekeeping staff to ensure the rooms are cleaned, organized and furnished prior to guests’ arrival.
  • As a Front Desk Agents I also update hotel and resort records of payments and bookings.

Front Desk Agent

Delta Marriott
Kissimmee, FL
09.2023 - 02.2024
  • Manage online, phone and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
  • Take payment from customers
  • Respond to guests’ issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
  • Assist customers with the planning of special events such as weddings and business conferences

Education

MBA - Sales Management Leadership

International University of The Caribbean
Caracas - Venezuela
02-2014

BBA - Social Comunication

University Bicentenaria
Aragua Velezuela
06-2005

Some College (No Degree) - Online Business Management

Core Network
Madrid - Spain

Skills

  • Oral and writing communication
  • Administrative skills
  • Event planning
  • Customer relationship management
  • Conflict resolution
  • Positive attitude
  • Multitasking and organization
  • Fluent in Spanish and English
  • Client communication
  • Hospitality service
  • Team collaboration
  • Attention to detail

Affiliations

  • I love nature, yoga and meditation.

Languages

Spanish
Native/ Bilingual
English
Full Professional

Accomplishments

  • Employee of the Month on multiple occasions
  • I won the Academic Merit Award for my thesis at the University.

Certification

Florida Insurance License G206546

Timeline

Front Desk Receptionist

Wyndam Vacation Ownership
02.2024 - 12.2024

Front Desk Agent

Delta Marriott
09.2023 - 02.2024

MBA - Sales Management Leadership

International University of The Caribbean

BBA - Social Comunication

University Bicentenaria

Some College (No Degree) - Online Business Management

Core Network

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Lisivel Pitocco