Summary
Overview
Work History
Education
Skills
Accomplishments
Sports
Languages
Timeline
Generic

Riccardo Mercurio

Windermere,U.S.A.

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

3
3
years of professional experience

Work History

Hotel Front Desk Receptionist

Hotel San Pietro
06.2023 - 08.2023
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.

Customer Service Cashier

Panera Bread
11.2020 - 05.2023
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

Valencia College
Orlando, FL
04.2024

High School Diploma -

Windermere High School
5523 Winter Garden Vineland Rd, Windermere, FL 347
01.2024

Scuola Secondaria di Primo Grado
01.2018

Eaton Elementary school
01.2017

GEMS Windermere Primary School
01.2016

NIST International School
01.2014

Windermere Preparatory School
6189 Winter Garden Vineland Rd, Windermere, FL 347
05.2019

Lee Elementary
05.2010

Skills

  • Reservation Management
  • Organizational Skills
  • Excellent Communication
  • Customer Service

Accomplishments

  • Education Perfect Worldwide Languages competition-1st school placement, and 56th country placement (U.A.E)
  • Environment Club at Windermere Prep, in charge of website design
  • Volunteer – Forest cleanup (part of Windermere Prep)
  • OARS rowing Club athlete

Sports

  • Taekwondo at Victory Martial Arts (6 months)
  • Rowing at Orlando Area Rowing Society (1 year)
  • Professional Soccer Goalkeeper in Sardinia Italy (9 months)
  • Swimming Team in Dubai UAE (2 years)

Languages

English
Native or Bilingual
Italian
Full Professional

Timeline

Hotel Front Desk Receptionist

Hotel San Pietro
06.2023 - 08.2023

Customer Service Cashier

Panera Bread
11.2020 - 05.2023

Valencia College

High School Diploma -

Windermere High School

Scuola Secondaria di Primo Grado

Eaton Elementary school

GEMS Windermere Primary School

NIST International School

Windermere Preparatory School

Lee Elementary

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Riccardo Mercurio