Latasha Gabriel
Statesboro,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for assisting clientele and customers.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Walmart
Statesboro
01.2020 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Suggested product solutions based on individual customer needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Third Key Holder
Circle K
Statesboro, GA
02.2017 - 12.2019
- Trained new employees on company policies, procedures, and processes.
- Researched out-of-stock items to find additional inventory in other store locations.
- Handled customer inquiries and complaints with professionalism and patience.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
Food Service Attendant
SeaWorld Parks & Resorts
Orlando, Florida
05.2014 - 09.2016
- Cleaned and sanitized all equipment, counters, tables, chairs, and other surfaces in the kitchen areas.
- Operated cash register efficiently to process payments from customers.
- Maintained cleanliness throughout the entire facility including floors, walls, ceilings, windows.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Addressed and resolved customer complaints to ensure satisfaction.
Education
Bachelor of Science - Mathematics
Florida State University
Tallahassee, FLSkills
- Point of sale systems
- Product merchandising
- Assertiveness
- Stock replenishment
- MS office proficiency
- Team collaboration
- Customer complaint resolution
Timeline
Customer Service Associate
Walmart
01.2020 - Current
Third Key Holder
Circle K
02.2017 - 12.2019
Food Service Attendant
SeaWorld Parks & Resorts
05.2014 - 09.2016
Bachelor of Science - Mathematics
Florida State University