Summary
Overview
Work History
Skills
Key Achievements
Timeline
Generic

Latasha Gray

Cincinnati,Ohio

Summary

Dynamic Senior Implementation Manager with extensive experience at Paycor, excelling in project management and stakeholder engagement. Proven track record of transforming teams into high performers, enhancing client sentiment, and streamlining benefits migrations. Expert in payroll administration and system implementation, consistently delivering projects on time and exceeding expectations.

Overview

5
5
years of professional experience

Work History

Senior Implementation Manager – Benefits & Payroll

Paycor
Cincinnati, USA
05.2023 - Current
  • Lead Payroll and HCM system deployments, ensuring seamless integration and top-tier client service
  • Manage a team of implementation managers, driving successful project delivery
  • Oversee multi-channel client support (Zoom, Genesys, Outlook, Salesforce) to optimize service response
  • Collaborate with cross-functional teams to enhance product delivery and efficiency
  • Develop and execute project plans to meet strict deadlines and improve customer implementation and experience
  • Identified process inefficiencies and implemented solutions that improved team efficiency and service delivery
  • Transformed under-performing teams into high-performing units, exceeding KPIs and enhancing client sentiment

Implementation Manager

Paycor
Cincinnati, USA
10.2021 - 05.2023
  • Directed end-to-end SaaS implementations for Payroll and HCM systems, including Perform and Benefits Advisor across various industries
  • Managed project timelines, identified risks, and ensured on-time system deployment
  • Built strong client relationships, provided multi-channel support, and resolved system issues
  • Delivered training sessions to enhance client understanding of system functionalities
  • Identified process inefficiencies and implemented solutions that improved team efficiency and service delivery
  • Revamped under-performing teams, driving them to consistently meet and exceed KPIs, while significantly improving client sentiment and service quality

Benefits Migration Manager

Paycor
Cincinnati, USA
09.2020 - 10.2021
  • Led a high-performing team in successfully completing benefits migrations into Benefits Advisor, ensuring seamless transitions for clients
  • Managed and executed large-scale migrations, driving operational excellence and efficiency
  • Collaborated with Product and IT teams to address product gaps and enhance efficiency
  • Provided SME guidance for benefits configuration and client-specific needs
  • Championed process improvements that streamlined migration efforts, reducing client transition time by 2 weeks

Skills

  • SaaS Implementation & Management
  • Payroll & HCM Systems Integration
  • CRM Software (Salesforce)
  • Multi-Channel Client Support
  • Leadership & Team Development
  • Project & Time Management
  • Client Relationship Management
  • Change Management & Process Optimization
  • Strategic Planning & Execution
  • Microsoft Office Suite including PowerBI

Key Achievements

  • Transformed multiple under-performing teams into high-performing units, consistently meeting and exceeding KPIs and improving client sentiment by [X]% through strategic coaching, process optimization, and enhanced team collaboration.
  • Oversaw Managers of Payroll HR and Benefits implementation , reducing implementation time-frame by an average of 3-4 weeks.
  • Consistently exceeded performance targets, achieving an average client satisfaction rate of an average of 90% with a survey response rate of an average of 12%-15% increasing MOM to a goal of 20%

Timeline

Senior Implementation Manager – Benefits & Payroll

Paycor
05.2023 - Current

Implementation Manager

Paycor
10.2021 - 05.2023

Benefits Migration Manager

Paycor
09.2020 - 10.2021

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Latasha Gray