Latasha Hay
Portsmouth,VA
Summary
Meticulous Human Resources professional promoting open-door environment conducive to superior team morale and performance. Expertise in training, orientation and on-boarding. Committed to promoting diversity and inclusion in the workplace. Proven leadership abilities in working as a team and acting as liaison with customers, vendors, and other departments within the company, managing multiple tasks, and great ability to deescalate and resolve customer/employee concern.
Overview
5
5
years of professional experience
Work History
HR Recruiter
PeopleShare
Remote, VA
04.2022 - Current
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments
- Maintain excellent communication with job candidates throughout hiring process
- Follow all PeopleShare hiring guidelines including proper background checks, drug testing, and references
Human Resources Assistant
Aerotek-Q.E.D -Contract Ended
Virginia Beach, VA
06.2021 - 10.2021
- Filed paperwork, sorted and delivered mail, and maintained office organization
- Assisted with on-boarding process
- Tracked various statistics and kept detailed records to support human resources department
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations
- Set up orientations and initial training for new employees.
Human Resources Assistant
Aerotek-Contract Ended
Amazon
11.2020 - 03.2021
- Remote
- Serve as the support contact for Amazon employees with questions about their time away from work due to illness or quarantine
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
- Handle customer absence claims end to end and contact customers to inform them of resolution, when appropriate
- Assess new claims and make accurate classifications about the type of absence required
- Ensure all tasks and decisions are rendered within SLA.
Human Resources Shared Services Coordinator
Pra Group Inc
Norfolk, VA
07.2019 - 08.2020
- Provide basic employee relations support on site, execute disciplinary actions where policy requires no interpretation on matters such as attendance policy, performance, and productivity
- Provide support to employees on general HR questions (walk-ins, HR Answers line or other points of contact) and escalate matters of greater complexity to the local business partner
- Monitor leaves of absence and returns to work under FMLA, ADA, while providing reporting to site leaders and HR Business Partner
- Handle unemployment claims processing and appeals and hearings
- Compile reports, password resets, I-9 validation and new hire paperwork, orientation, exit interviews
- Human Resources Recordkeeping
- Created agendas and communication materials for team meetings
- Provided excellent service and attention to employees when face-to-face or through phone conversations
- Conducted telephone and onsite exit interviews for all employees
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections
- Explained human resources policies and procedures to all employees
- Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes
- Captured key feedback from employees during exit interviews.
Human Resources Assistant
Capital One Financial Corp
Chesapeake, VA
10.2016 - 03.2019
- Executed HR department clerical duties such as filing, sorting and delivering mail
- Updated new employee packages, training materials, benefits and announcements
- Assisted in termination procedures
- Responded to questions and concerns of new hires
- Developed and maintained training materials and benefits packets for new hires
- Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process
- Developed open and professional relationships with team members, enabling better, more effective customer service
- Created training manuals targeted at resolving simple and difficult customer issues.
Human Resources Intern
First Home Health Inc
Portsmouth, VA
06.2017 - 06.2018
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions
- Created, organized and maintained employee personnel files to keep sensitive data secure
- Improved customer satisfaction by finding creative solutions to problems
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately
- Drafted copy for documents, social media posts and internal memoranda
- Filed paperwork, sorted and delivered mail, and maintained office organization
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
Education
Master of Science - Human Resources Management
Strayer University
Washington, DC10.2017
Bachelor of Science - Tourism and Hospitality Management
Norfolk State University
2013
Skills
- Computer literacy
- Team Building
- Human Resources Policies
- Microsoft Office
- Compliance
- Maintains Confidentiality
- Tracking Leave
- New employee orientations
- People-oriented
- Training and mentoring
Timeline
HR Recruiter
PeopleShare
04.2022 - Current
Human Resources Assistant
Aerotek-Q.E.D -Contract Ended
06.2021 - 10.2021
Human Resources Assistant
Aerotek-Contract Ended
11.2020 - 03.2021
Human Resources Shared Services Coordinator
Pra Group Inc
07.2019 - 08.2020
Human Resources Intern
First Home Health Inc
06.2017 - 06.2018
Human Resources Assistant
Capital One Financial Corp
10.2016 - 03.2019
Master of Science - Human Resources Management
Strayer University
Bachelor of Science - Tourism and Hospitality Management
Norfolk State University
Similar Profiles
Fantasia JohnsonFantasia Johnson
Machine Operator at PeopleShareMachine Operator at PeopleShare
Byron SolvasonByron Solvason
CFO at PeopleShareCFO at PeopleShare
yasmine jeanyasmine jean
Contact Tracer Lead at PeopleShareContact Tracer Lead at PeopleShare