Latasha Y. Henderson
Memphis,TN
Summary
Dynamic professional with extensive experience in customer service and operations management. Proven ability to resolve complex issues while maintaining customer satisfaction. Strong communication and critical thinking skills, coupled with a keen attention to detail, ensure high standards of service and operational excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Hotel Inspector/Coordinator
Southland Casino Hotel
West Memphis, AR
02.2025 - Current
- Inspected completed work for cleanliness and adherence to hotel standards.
- Trained and mentored housekeeping staff on cleaning protocols and safety standards.
- Supervised daily cleaning operations across guest rooms and common areas.
- Addressed guest requests and concerns regarding room cleanliness promptly.
- Coordinated housekeeping staff schedules, ensuring appropriate coverage for all shifts.
- Trained new employees on cleaning techniques and proper use of chemicals and equipment.
- Implemented best practices for waste management and recycling initiatives.
Customer Service Rep
Veritas HHS
11.2024 - 02.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled escalated complaints with professionalism and empathy.
- Assisted customers with inquiries and resolved issues effectively.
- Answered customer inquiries and provided accurate information regarding customers account.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed customer accounts and updated records in the database.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Lead
Walgreens Pharmacy
Memphis, TN
01.2024 - 08.2024
- Supervised daily operations and staff activities in pharmacy setting.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained team members on customer service and pharmacy procedures.
- Assisted in the training of new employees.
- Managed inventory levels, ensuring optimal stock availability to support sales.
- Resolved customer complaints, escalating critical issues to senior management for action.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
Manager/Server/Bartender
Buffalo Wings & Rings
Lincoln, NE
11.2017 - 06.2023
- Managed daily operations for a high-volume restaurant environment.
- Trained and supervised staff to ensure service excellence.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with health and safety regulations in food service.
- Established processes to ensure efficient workflow throughout the organization.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Call Center Representative
Executive Answering Service
Lincoln, NE
11.2020 - 01.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Provided excellent customer service through effective communication and active listening.
- Resolved customer inquiries by utilizing company policies and procedures efficiently.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Documented customer interactions in the CRM system accurately and promptly.
- Updated customer accounts, addresses and contact information within call management databases.
Direct Support Professional
Resources for Human Development
03.2015 - 05.2017
- Supported individuals with daily living skills and personal care needs.
- Assisted clients in developing social skills and community engagement.
- Facilitated recreational activities to promote client interaction and enjoyment.
- Documented client progress and behaviors in electronic health records.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained a safe and clean environment for clients at all times.
- Provided transportation for clients to appointments and community events.
- Used approved crisis intervention techniques in emergency situations.
Education
High School - General Education
Sheffield High School
Memphis, TN05-2001
Skills
- Customer service
- Customer satisfaction
- Attention to detail
- Document client contacts
- Cash management
- Ability to learn computer software
- Time management
- Calm under pressure
- Fast-paced adaptability
- Flexibility to work required shifts
- Critical thinking
- Verbal and written communication
- Informational assistance
- Cash management
Timeline
Hotel Inspector/Coordinator
Southland Casino Hotel
02.2025 - Current
Customer Service Rep
Veritas HHS
11.2024 - 02.2025
Shift Lead
Walgreens Pharmacy
01.2024 - 08.2024
Call Center Representative
Executive Answering Service
11.2020 - 01.2021
Manager/Server/Bartender
Buffalo Wings & Rings
11.2017 - 06.2023
Direct Support Professional
Resources for Human Development
03.2015 - 05.2017
High School - General Education
Sheffield High School