Latasha Johnson
Midlothian
Summary
Results-driven Customer Service Director with a strong focus on team management, performance monitoring, and delivering exceptional service. Proven ability to enhance team effectiveness and foster customer relationships, ensuring compliance with company standards.
Overview
8
8
years of professional experience
Work History
Customer Service Director
Microplex Electric
Fort Worth
08.2017 - Current
- Supervised team of employees and delegated duties and responsibilities to each member.
- Built strong relationships with customers through effective communication skills.
- Monitored daily performance of team members to ensure compliance with company standards.
- Performed regular inspections of work areas to identify potential safety hazards.
- Delivered exceptional customer service and handled inquiries and complaints.
- Keep up purchase order logs daily.
- Entered estimates in quick books and billed/invoiced customers
- accounts payable & receivables
Education
High School Diploma -
Justin F. Kimball
Dallas, TX01-1996
Skills
- Customer service
- Team management
- Performance monitoring
- Budget management
- Accounts receivable
- Customer relationship management
Timeline
Customer Service Director
Microplex Electric
08.2017 - Current
High School Diploma -
Justin F. Kimball