Latasha Lindsey
St Louis,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Enrollment Representative 1
Humana
09.2024 - Current
- Process applications from members
- Enroll members on company platforms
- Transmit enrollment to Center for Medicare and Medicaid Services
- Performs basic administrative, clerical, operational, customer support, and computational tasks
- Typically work on routine and patterned assignments
- Represent the company by addressing incoming telephone, digital, or written inquiries
- Address customer needs, including complex benefit questions, resolving issues, and educating members
- Record details of inquiries, comments, complaints, transactions, or interactions
- Act in accordance with documented details
- Escalate unresolved and pending customer grievances
Customer Service Rep II
Spectrum
08.2016 - 01.2024
- Provided technical support for internet and voice services, addressing issues through both chat and phone communications
- Enhanced customer satisfaction by actively contributing to the simplification and improvement of the customer experience
- Handled billing inquiries and processed payments, ensuring accurate and timely customer service
- Resolved a range of customer concerns, from technical questions to complaints, maintaining professionalism and efficiency
- Conducted in-depth analysis and resolution of technical issues, including local number portability and E911 record updates, by coordinating with internal teams and utilizing network tools
Security Operations Coordinator
Interface Systems
08.2015 - 08.2016
- Coordinated the response to alarm activations, ensuring adherence to established security protocols
- Monitored surveillance systems, contributing to theft prevention and enhanced safety measures
- Managed the verification and dispatching process for alarms, liaising with law enforcement and fire agencies, and communicated with customers regarding security updates
Education
Bachelor's Degree - Human Resource Management
Columbia College
Missouri01-2027
High school diploma -
Hazelwood East High School
St. Louis, MO06.1998
Skills
- ICOMS and CSG Knowledge
- Technical Support
- Network Support
- Live Chat
- VPN
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Sales
- Organizational Skills
- Virtualization
- Active Listening
- Effective Communication
- Conflict Resolution
- Customer Relationship Management (CRM) Software Proficiency
Timeline
Enrollment Representative 1
Humana
09.2024 - Current
Customer Service Rep II
Spectrum
08.2016 - 01.2024
Security Operations Coordinator
Interface Systems
08.2015 - 08.2016
Bachelor's Degree - Human Resource Management
Columbia College
High school diploma -
Hazelwood East High School
Similar Profiles
Swapnil TalokarSwapnil Talokar
Senior Software Engineer at HumanaSenior Software Engineer at Humana
Traci ForbesTraci Forbes
UM Coordinator 2| Team Lead at HumanaUM Coordinator 2| Team Lead at Humana
Dyshaun MitchellDyshaun Mitchell
Inbound Call Center Representative at HumanaInbound Call Center Representative at Humana