Jenna G. Thiel
Crestwood,KY
Summary
Proactive and goal-oriented professional with a strong emphasis on time management and problem-solving skills. Demonstrated reliability and adaptability, consistently showcasing a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. With a focus on driving results and a dedication to continuous improvement, poised to make a valuable impact in any professional setting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Enrollment Representative 1
Humana
08.2024 - Current
- Reviews reports and makes adjustments, additions, and deletions based on enrollment rules with daily to weekly updates
- Working in HODMOD program daily to make updates/changes to chronic conditions members enrollment applications
- Sending communication to members and insurance agents about possible delays in members enrollment applications for missing information
- Working in CMS MARx program to look up members PHI entitlement dates daily
- Working in a Macess program for Medicare Enrollments corrections needed daily
- Performing and maintaining company standards and policies
- Managing of PHI of members daily
- Working in SalesForce for CRM documentation with Medicare Chronic Conditions Members
- Working in Humana data systems for guidance and current policies offered to Humana Members
- Manages and keeps organization of a daily inventory
- Reports inventory daily in a organized manner
- Makes decisions based on defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation
- Working with a team, team leader and supervisor
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Maintained a 100 percent accuracy with Alliance reviews
- Fostered new business relationships through inbound lead follow-up.
Guidance Registrar
Oldham County Schools
02.2020 - 08.2024
- Created and updated physical records and digital files to maintain current, accurate, compliant documentation
- Documented attendance, previous records, health documentation, and identification to update permanent records
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Provided clerical support to counselors and administrators by copying, faxing, and filing documents
- Created presentations for information to students, staff, and parents
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Improved data integrity by conducting regular audits of student records and making necessary corrections.
- Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
- Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring a consistent approach across all departments.
- Evaluated transfer credit eligibility for incoming students, ensuring a fair assessment process aligned with institutional policies.
- Enhanced visibility and accessibility of academic policies by redesigning registrar's section of institution's website.
- Collaborated with IT department to enhance student information system, resulting in more user-friendly interfaces.
- Enhanced data accuracy in student records with meticulous attention to detail in updating and maintaining databases.
- Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
- Attended Infinite Campus Conference gaining knowledge and improvements to our everyday task.
- Ensured compliance with federal and state regulations regarding student records, safeguarding privacy and institutional reputation.
- Established feedback system for students and faculty, leading to continuous improvement in registration services.
- Increased student satisfaction by providing comprehensive support and guidance throughout registration process.
- Led transition to paperless office, reducing environmental impact and operational costs.
- Streamlined enrollment processes, significantly reducing wait times for students by implementing online registration system.
- Analyzed enrollment trends to advise on potential curriculum adjustments and resource allocation.
- Managed sensitive student information with utmost confidentiality, building trust within academic community.
- Upheld HIPAA regulations and standards for protecting patient information.
Senior Executive Assistant & Billing Specialist
LeadingAge Kentucky
06.2012 - 02.2020
- Scheduling and Managing calendars, setting meetings, and planning events
- Making travel arrangements for executives
- Project management researching and making key decisions on behalf of executives
- Developing suggestions to improve office management and policies
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
- Assisted senior management with major initiatives and projects.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Boosted productivity levels through the development of streamlined administrative procedures and protocols.
- Created regular reports and updated internal databases.
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Contributed to organizational growth by identifying and implementing process improvements in various administrative capacities.
- Coordinated and executed special projects.
- Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
- Provided exceptional customer service when representing company interests during interactions with external partners and stakeholders.
- Improved office efficiency with the implementation of organized filing systems and document management processes.
- Allocated executive tasks and managed complex calendars and administrative functions.
- Maintained executive's appointment schedule by planning and scheduling appointments, teleconferences and travel plans.
- Supported decision-making processes by conducting research, compiling data, and presenting findings in concise reports for executive review.
- Accurately and quickly processed subscription and market invoices.
- Maintained confidential, administrative support to executive team and members of board of directors.
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Created appropriate documentation for members of board and senior leadership before meetings.
- Screened incoming mail, publications and other correspondence directed to management team members.
- Monitored incoming correspondence, emails, snail mail and other publications for management members.
- Enhanced communication between executives and staff by acting as a liaison and promptly addressing issues or concerns.
- Processed invoices for market data subscriptions, continuing education and memberships.
- Delivered timely, accurate, and comprehensive support for executive decision-making through effective data analysis and presentation of relevant information.
Education
Medical Billing & Coding Certification -
Sullivan University
Louisville, KY06.2024
Skills
- Achievement Focused
- Customer Relationship Management
- Professional Phone Etiquette
- Effective Organizational Skills
- Detail-Oriented Data Input
Accomplishments
Oldham County Schools Classified Staff Member of the Year 2022
Certification
- CCA License - June 2024 AHIMA
Awards
- Mortenson Patient Services Member of the Year, 2012
- Oldham County Schools Classified Staff Member of the Year, 2022
Timeline
Enrollment Representative 1
Humana
08.2024 - Current
Guidance Registrar
Oldham County Schools
02.2020 - 08.2024
Senior Executive Assistant & Billing Specialist
LeadingAge Kentucky
06.2012 - 02.2020
Medical Billing & Coding Certification -
Sullivan University
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