LaTasha Miller
Saint Marys,United States
Summary
Dependable customer service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
Overview
14
14
years of professional experience
Work History
Tax Clerk
City of Saint Marys
Saint Marys, OH
11.2024 - Current
- Processed tax returns for residents and businesses in the community.
- Assisted taxpayers with inquiries about tax regulations and procedures.
- Maintained accurate records of tax payments and refunds.
Social Services Worker
Mercer County Job and Family Services
Celina, Ohio
06.2022 - 11.2024
- Advocated for clients' rights within community services and legal systems.
- Coordinated resources and referrals for clients in crisis situations.
- Assessed client needs and developed personalized service plans.
Front End Supervisor
Menards
Celina, United States
05.2021 - 11.2024
- Maintained strong coverage at front end through successful management of employee breaks and well-coordinated team assignments.
- Supervised attendants in collecting carts and baskets from parking lot, ensuring supplies were readily available for customers.
- Coordinated maintenance team to keep front-end areas clean and free of trash, spills and excess carts.
- Facilitated customer service support for pricing questions, system errors, and complaint handling by actively observing and engaging with customers.
- Stayed closely connected with floor operations by engaging customers and offering assistance.
- Developed and enforced guidelines for customer interactions to uphold high levels of satisfaction and loyalty.
Crew Member
McDonalds
Saint Marys, United States
04.2019 - 05.2021
- Greeted customers and took food orders while providing menu information to enhance dining experience.
- Operated cash register to efficiently process customer payments, ensuring accuracy and speed for in-store and drive-thru service.
- Maintained clean and organized counter to create inviting atmosphere and encourage customer visits.
- Cross-trained on all front stations to provide support during busy periods.
- Removed trash from dining area to maintain cleanliness and hygiene standards. from the dining room and returned reusable items like trays to the kitchen for washing.
- Filled soft drinks, brewed coffee and prepared tea for customers.
- Stocked, cleaned and restocked workstations and display cases.
- Engaged each guest warmly and with a friendly demeanor to build an immediate positive relationship and encourage repeat visits.
Pawnbroker
Cashland
Celina, United States
03.2018 - 04.2019
- Executed retail sales for unclaimed and outright sold items, maximizing revenue opportunities.
- Offered customers cash while holding items as collateral.
- Evaluated condition of items to determine resale value.
- Evaluated item condition and resale potential using scales and jewelers' loupes to ensure fair pricing.
- Handled retail sales of items that customers did not return to collect or sold outright.
- Designed and arranged eye-catching displays to enhance customer engagement and stimulate sales.
Cutter Operator/ Bindery Operator/ Custodian
Reynolds & Reynolds
Celina, United States
02.2015 - 03.2018
- Staged cut material for efficient packaging and timely shipping.
- Used machine controls to regulate position, alignment, speed, or pressure.
- Interpreted work orders and specifications to select materials and coordinate machine setup, ensuring proper tool and equipment usage.
- Organized work area by regularly sorting and removing unnecessary items to maintain efficiency.
- Cleaned offices and bathrooms daily to ensure a hygienic and welcoming environment for staff and visitors.
- Glued, drilled, poly-wrapped, and broke down orders to fulfill customer requirements.
Waitress/Host/Expo/Deli
JT'S Brew & Grill
Saint Marys, United States
05.2012 - 02.2015
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
- Collected payments from customers.
- Engaged customers in friendly conversation, fostering connections and enhancing overall satisfaction.
- Processed customer payments accurately at the register.
- Prepared salads upon ordering and prepped vegetables and dressings in advance to streamline service during busy periods.
- Organized food orders on trays for efficient service delivery by servers.
- Ensuring each plate was plated with the correct side dishes, sauces, etc.
Education
Bachelor of Science - Criminal Justice Concetration, in Human Services
Colorado Technical University
Colorado Springs, COSkills
- Client advocacy
- Crisis intervention
- Active Listening
- Problem-solving
- Customer service
- Prioritization
- Time management
- Management Skills
- Willingness to learn
- Dependable
- Empathy
- Open-mindedness
Timeline
Tax Clerk
City of Saint Marys
11.2024 - Current
Social Services Worker
Mercer County Job and Family Services
06.2022 - 11.2024
Front End Supervisor
Menards
05.2021 - 11.2024
Crew Member
McDonalds
04.2019 - 05.2021
Pawnbroker
Cashland
03.2018 - 04.2019
Cutter Operator/ Bindery Operator/ Custodian
Reynolds & Reynolds
02.2015 - 03.2018
Waitress/Host/Expo/Deli
JT'S Brew & Grill
05.2012 - 02.2015
Bachelor of Science - Criminal Justice Concetration, in Human Services
Colorado Technical University